Sources_Sought_Notice_1.pdf

140G0326Q0103 PR0044043274 StarWind HCA Support Renewal

Sources Sought Notice Department of the Interior U.S. Geological Survey (USGS) Alaska Science Center (ASC)

The U.S. Geological Survey (USGS) is conducting market research to determine the availability of qualified businesses capable of providing maintenance and support services for an existing StarWind HyperConverged Appliance (HCA) environment, as described below.

This Sources Sought Notice is for information and planning purposes only and does not constitute a solicitation. This is not a Request for Quote (RFQ). The Government is not obligated to issue a solicitation or award a contract as a result of this notice. The Government will not reimburse any costs associated with responding.

The applicable North American Industry Classification System (NAICS) code is 541519 Other Computer Related Services, with a size standard of $34.0 million. The applicable Product Service Code (PSC) is DF01 IT and Telecom IT Management Support Services (Labor).

All responsible sources may submit a capability statement demonstrating their ability to meet the requirement. Responses shall be submitted via email to Joel Berberena at joel_berberena@ios.doi.gov and must be received before the close date of this notice. Late responses or responses submitted by other than email will not be considered.

Capability Statement Requirements Interested vendors shall provide the following:

1. Description of capability to provide maintenance and support for hyperconverged infrastructure environments

2. Experience supporting StarWind HyperConverged Appliance (HCA) or similar hyperconverged or virtualized storage/compute systems

3. Description of ability to support Dell OEMR R740xd2 server hardware or equivalent enterprise server platforms

4. Description of ability to provide hardware support for end-of-life or legacy systems, including access to replacement components

5. Description of ability to provide software support, including updates, patches, and troubleshooting for hyperconverged platforms

6. Description of access to proprietary software support or equivalent capability to support StarWind environments

7. Examples of similar work performed supporting enterprise IT infrastructure, particularly aging or legacy systems

8. Company information, including business size, UEI, and SAM registration status mailto:joel_berberena@ios.doi.gov

140G0326Q0103 PR0044043274 StarWind HCA Support Renewal

Statement of Work StarWind HyperConverged Appliance (HCA) Support Renewal Requisition: PR0044042927

I. GENERAL INFORMATION

A. Introduction The U.S. Geological Survey (USGS), Alaska Science Center (ASC), requires continued maintenance and support for an existing StarWind HyperConverged Appliance (HCA) environment.

B. Background The existing system consists of two Dell OEMR R740xd2 servers configured as a hyperconverged appliance. The hardware is approaching seven years of service life and is nearing the end of its supported lifecycle. Continued support is required to maintain operational capability until a planned transition to a cloud-based environment is completed.

C. Scope The Contractor shall provide maintenance and support services necessary to sustain the existing StarWind HCA environment, including compatibility with existing hardware and software configurations.

II. WORK REQUIREMENTS

A. Technical Requirements

1. Provide maintenance renewal for StarWind HCA hardware and software

2. Provide remote technical support for troubleshooting system issues

3. Provide access to software updates, patches, and system fixes as applicable

4. Provide hardware support, including diagnosis and coordination of replacement components for aging systems

5. Provide access to support resources, including ticketing and technical documentation

III. DELIVERABLES

1. Active support coverage for the StarWind HCA environment

2. Documentation verifying support coverage period

3. Access to support services, including contact information and support portal access (if applicable)

IV. SUPPORTING INFORMATION

A. Place of Performance USGS Alaska Science Center

B. Government Furnished Property (GFP) Existing StarWind HCA hardware and software The Government is seeking information on vendors capable of meeting these requirements. Responses will be used to determine the appropriate acquisition strategy.

Sources Sought Notice