Immigration and Customs Enforcement (ICE) has issued a Sources Sought notice for security system maintenance services at their Hartford, Connecticut facility. The procurement seeks comprehensive preventive and corrective maintenance services for electronic security systems, including ExacQ hardware and software, iStar Access Control Systems, and video surveillance equipment. Contractors must demonstrate capability in maintaining facility electronic security systems with technicians able to configure, troubleshoot, and repair communication equipment. Key service requirements include annual preventative maintenance, system testing, emergency 4-hour on-site response capability, user training, 24-hour service availability, provision of free loaner units, software upgrades, and replacement parts. Interested vendors must submit a 5-page response detailing their experience with security system maintenance and configuration by 4:00 PM EDT on August 1, 2025, via email to specified ICE contacts.

This opportunity is designated as a Total Small Business set-aside under NAICS code 561621 (Security Systems Services except Locksmiths) and PSC code J063 (Maintenance/Repair/Rebuild of Equipment - Alarm, Signal, and Security Detection Systems). The Sources Sought notice does not identify any incumbent contractors or provide specific budget ranges or award values. This is a market research initiative designed to identify qualified small business contractors and their socioeconomic classifications, with no immediate contract award resulting from this solicitation. The notice emphasizes the need for vendors to have comprehensive experience with electronic security system maintenance and the technical capability to support complex security infrastructure. Response submissions are limited to five pages and must be received within the three-day response window established by the agency.

Sources Sought for Security System Maintenance - Hartford, CT

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