Sole source microsoft support
Closed Solicitation Posted
- Solicitation number
- N0018925Q0427
- Agency
-
Naval Supply Systems Command
Department of the Navy, Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Norfolk, Virginia 23551, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Navy Naval Supply Systems Command is conducting a sole source procurement for comprehensive Microsoft IT support services to address critical SharePoint environment issues affecting the U.S. Fleet Forces Command (USFF) in Norfolk, Virginia. The 12-month contract requires unified enterprise support including 24/7 incident response, SharePoint configuration and assessment, server hardening according to DoD STIGs, system assessments, WorkshopPLUS training, and on-site technical support to restore operational capability to an unstable SharePoint system. Contractor personnel must possess an active SECRET facility clearance and demonstrate high-level technical expertise in Microsoft technologies, with all classified work performed at USFF facilities. The government will evaluate quotes based primarily on price after determining price fairness, intending to make a direct award to the most advantageous offer. The solicitation closes on August 13, 2025, with quotes to be submitted electronically and containing best technical and pricing terms.
This procurement does not utilize any set-aside designations and is being awarded directly to Microsoft as the sole source vendor due to their unique position as the original developer of SharePoint with proprietary diagnostic tools and internal engineering expertise unavailable to third-party vendors. The contract value is estimated at $126,416.00 for the firm fixed price purchase order covering the period from August 25, 2025, to August 24, 2026. Key service requirements include providing 140 hours of U.S. citizen coverage through a Secure Delivery Manager, 120 hours of on-site engineering support, and comprehensive Microsoft technology management services. The work will be performed in Norfolk, Virginia, to support Fleet Readiness and Homeland Security operations for the BSO 60 organization. The procurement addresses severe operational impacts from SharePoint functionality problems that have rendered the system unstable and inoperable.
Notice text
Microsoft IT support to provide as-needed reactive and advisory support, including incident management, Microsoft-led Built-In Proactive Services, and on-site support. These services are required to meet organization-wide foundational support needs, in support of ongoing Fleet Readiness and Homeland Security operations.
Files
| File | Type | Posted |
|---|---|---|
| 4.03c Clauses.pdf1.docx | DOCX document | |
| 1.03 Microsoft PWS.docx | DOCX document | |
| Justification For Sole Source under SAT.pdf |
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