1.03 Microsoft PWS.docx

PERFORMANCE WORK STATEMENT

United States Fleet Forces Command Microsoft Support

1.0 INTRODUCTION

U.S. Fleet Forces Command (USFF) is acquiring Microsoft IT support to provide as-needed reactive and advisory support, including incident management, Microsoft-led Built-In Proactive Services, and on-site support. These services are required to meet organization-wide foundational support needs, in support of ongoing Fleet Readiness and Homeland Security operations.

2.0 SCOPE

The Contractor shall provide 12 months of Unified Enterprise support for USFF, including SharePoint configuration assistance, server hardening in accordance with DoD STIGs, system assessments, training, and incident response. Contractor shall also provide system documentation and reports as applicable.

3.0 PLACE OF PERFORMANCE

Contractor will conduct remote and on-site technical support at USFF in Norfolk, VA.

4.0 KEY TASKS & DELIVERABLES

Unified Base Support: 24/7 incident response, advisory support, Services Hub access, on-demand assessments, and CSAM assignment.

SharePoint Support:

Offline Assessment covering security, performance, and configuration.

WorkshopPLUS – SharePoint Administration for in-depth training on deployment, management, and compliance.

STIG Compliance:

Evaluate and support hardening of SharePoint and related infrastructure to meet DoD STIG requirements.

Secure Delivery Management: Provided via Secure Delivery Manager (SDM), with U.S. Citizen coverage (minimum 140 hrs).

Travel: 120 Hours on-site Engineering support.

5.0 SECURITY CLEARANCE

Contractor must have an active SECRET Facility Clearance at time of proposal submission. Contractor shall provide personnel with clearances up to and including General Service (GENSER)/SECRET level. The contractor shall abide by all USFF, DON, and DOD instructions, rules, procedures, and standards of conduct. The contractor’s request for visit authorization shall be submitted in accordance with DOD 5220.22M (Industrial Security Manual for Safeguarding Classified Material) no later than one (1) week prior to arrival. Active secret clearances are required for all positions. It is the contractor’s responsibility to obtain the requisite clearance levels for all contractor personnel prior to the start of work. In the event that contractor personnel cannot obtain a secret clearance, prior to the required start date, the contractor shall notify the COR. All classified work in performance of this contact will take place at USFF.

6.0 PERSONNEL QUALIFICATIONS

The Contractor is responsible for providing personnel with expertise in the areas as described in this PWS. Candidates are expected to be high-level self-starters with demonstrated technical experience in the appropriate functions. Personnel assigned to this task must keep current on the respective technologies associated with the contract.