ServiceNow Software Sole Source Justification
Closed Special Notice Posted
- Solicitation number
- N0025361636017
- Agency
-
Federal Acquisition Service
General Services Administration
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 518210 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Place of performance
- New York 10007, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The General Services Administration's Federal Acquisition Service issued a sole source justification for ServiceNow software on behalf of the U.S. Naval Undersea Warfare Center Division, Keyport, Washington, with a 30-day public comment period closing August 28, 2026. The justification covers procurement of 2,100 units each of ServiceNow HR Service Delivery Enterprise—HR User v6 and HRSD Enterprise Plus—HR User v2 for the period August 1, 2026 through July 31, 2028, to be acquired through the DoD Enterprise Software Initiative Navy BPA with Carahsoft Technology Corp. as the sole authorized reseller. The contracting officer determined that ServiceNow is the only capable source because the HRSD module operates as a native extension of NUWC Keyport's existing ServiceNow platform and cannot be reasonably replaced without requiring separate system implementation, custom integration, duplicative configuration, user retraining, and substantial cost duplication in the millions. Market research confirmed that no other products or vendors—including those on GSA Advantage, NASA SEWP, UNICOR, or AbilityOne—can meet the requirement for native HR service delivery capability within the existing ServiceNow environment. The DoD ESI procurement route was selected for favorable pricing discounts beyond standard GSA Multiple Award Schedule pricing and compliance with DFARS requirements for DoD commercial software acquisitions. The justification was approved by the contracting officer for the Office of Shared Services Delivery and the GSA Competition Advocate.
Notice text
IAW GSAR 538.7104-3(b)(3), the attached ServiceNow sole source justification will be made publicly available for 30 days within 14 days after award.
Files
| File | Type | Posted |
|---|---|---|
| Redacted ServiceNow SSJ.pdf |
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