ServiceNow Licenses - Brand Name Justification
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- FY25-00198
- Agency
-
Office of Procurement Operations
Department of Homeland Security
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- NNG15SD11B-70RCSJ25FR0000032 Federal contract award
- Awardee
- Govsmart, Inc.
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Arlington, Virginia 22201, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Homeland Security's Cybersecurity and Infrastructure Security Agency (CISA) issued this Limited/Sole Source Justification Notice to document their procurement of ServiceNow enterprise software licenses under brand name authority. The procurement covers various ServiceNow licenses including Configuration Assistant, Security Operations Enterprise, Automation Engine Workflow, HR Service Delivery, and Platform Foundation instances for a performance period from August 28, 2025 through August 27, 2026. CISA justified the sole source approach by emphasizing ServiceNow's unique and proprietary capabilities that are fully integrated across all CISA divisions, supporting over 7,000 users and integrating more than 14 mission-critical applications, making replacement cost-prohibitive due to required re-engineering, downtime, training, and substantial costs. The contract NNG15SD11B was awarded on September 25, 2025, to an undisclosed vendor for an unknown amount, though the procurement was competed among NASA SEWP V contract holders, specifically Service-Disabled Veteran Owned Small Business authorized resellers of AWS Cloud Hosting Services. While specific dollar values are redacted, the justification indicates this is a substantial enterprise-wide software licensing renewal covering CISA's extensive user base and mission-critical operations.
Notice text
This post satisfies DHS CISA's intention to post this requirement on www.sam.gov pursuant to FAR 16.505(b)(2)(ii)(D). ServiceNow licenses were renewed and obtained pursuant to the brand name authority under FAR 16.505(a)(4)(i). A redacted copy of the Brand Name Justification is attached.
Awarded contract NNG15SD11B to unknown vendor for unknown amount on 2025-09-25.
Files
| File | Type | Posted |
|---|---|---|
| ServiceNow Licenses_Brand Name Justification_Redacted.pdf |
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