ServiceNow Licenses_Brand Name Justification_Redacted.pdf

This Justification for Brand Name document details the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency's (CISA) intent to procure ServiceNow brand-name software licenses under NASA SEWP V contract. CISA plans to acquire enterprise software licenses for a performance period from August 28, 2025 through August 27, 2026, with a total estimated value across multiple line items. The procurement includes various ServiceNow Enterprise licenses such as Configuration Assistant, Security Operations Enterprise, Automation Engine Workflow, HR Service Delivery, and multiple Platform Foundations instances.

The justification emphasizes ServiceNow's unique capabilities, noting the platform is fully deployed across all CISA divisions and Mission Enabling Offices, supporting over 7,000 users and integrating more than 14 mission-critical applications. CISA argues that ServiceNow's proprietary capabilities cannot be easily replaced without significant re-engineering, extended downtime, additional training, and substantial costs. The procurement will be competed among NASA SEWP V contract holders, specifically Service-Disabled Veteran Owned Small Business (SDVOSB) authorized resellers of AWS Cloud Hosting Services, with the Contracting Officer determining the anticipated cost to be fair and reasonable based on competitive quotes.