Service Desk- Peace Corps Help Desk Services
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 63026-25
- Agency
-
Peace Corps
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 47QTCA19D00CL-1145PC25F0821 Federal contract award
- NAICS code
- 541513 Computer Facilities Management Services
- PSC
- DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
- Place of performance
- Grove City, Pennsylvania 16127, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Peace Corps published a Limited Source Justification for Service Desk Help Desk Services to award a bridge contract to Business Operational Concepts, LLC for continued IT support services. The agency is outsourcing its Domestic Customer Support and Services function to implement industry best practices and improve efficiency while reducing costs and enhancing customer satisfaction. The justification is based on a "logical follow-on" approach with the incumbent contractor due to ongoing delays in alternative procurement methods and internal challenges in finalizing future requirements. The contract covers a 12-month base period from September 14, 2025, through September 13, 2026, with an optional six-month extension available under GSA Multiple Award Schedule Category 54151S for Information Technology Professional Services. While the contract value is redacted, this bridge arrangement allows the Peace Corps to maintain critical IT support services without disruption while leveraging existing institutional knowledge, with plans to fully recompete the requirement in Fiscal Year 2026.
Notice text
The intent of this procurement is to outsource Peace Corps’ Domestic Customer Support and Services (DSS) function to a contractor who will implement industry best practices (Information Technology Infrastructure Library) to create efficiencies, reduce support costs, and improve customer satisfaction.
Awarded contract 47QTCA19D00CL to unknown vendor for unknown amount on 2025-09-12.
Files
| File | Type | Posted |
|---|---|---|
| JA_Service Bridge Limited Source-Final_Redacted.pdf |
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