Service Delivery
Closed Pre-Solicitation Posted
- Solicitation number
- 832268923-2
- Agency
-
Defense Information Systems Agency
Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541513 Computer Facilities Management Services
- PSC
- DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
- Place of performance
- Washington, District of Columbia 20301, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Information Systems Agency (DISA) has issued a Pre-Solicitation Notice for Service Desk Management and related support services for the DISA J6 Endpoint and Global Service Center. The requirement covers a range of services including Tier I call center, Tier II deskside and remote support, VIP support, end user account management, mobile device support, and other services. DISA is seeking information from potential sources, both small and large businesses, to determine their capabilities to meet the requirements. Responses must be submitted by 4:00 PM EDT on May 10, 2024.
This opportunity is not set-aside for any specific business size. The primary NAICS code is likely 541512 - Computer Systems Design Services, and the PSC code is likely D399 - IT and Telecom - Other IT and Telecommunications Services. The incumbent contractors are NCI Information Systems, Inc. dba Empower AI, a large business. The anticipated contract is for a one-year base period with four one-year option periods, but the potential award value or budget range is not provided in the notice.
Notice text
DISA J6 Endpoint and Global Service Center is seeking information from potential sources for Service Desk Management and support to include Tier I – Call Center, Tier II – Deskside and Remote, and Very Important Person (VIP); End User Account management; Unclassified and Classified Mobile; Boards, Commissions, and Task Force /Operational Service Request; Macintosh; Continuity Of Operations (COOP); Assistive Technology Support for Users with Disabilities; Software Asset Management (Optional); and Customer Engagement.
Files
| File | Type | Posted |
|---|---|---|
| Sources_Sought_Service Delivery (2).docx | DOCX document |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
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| DISA Command, Control, Communications, and Computers Enterprise (J6 C4E) Directorate – Pentagon (J6P) Security Support Services (J6 S3) | Defense Information Systems Agency | No set-aside | |
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