Sources_Sought_Service Delivery (2).docx

SOURCES SOUGHT NOTICE

Tracking Number (832268923)

The Defense Information Systems Agency (DISA) is seeking sources for the Global Service Center (J6) Service Delivery requirement.

CONTRACTING OFFICE ADDRESS:

DISA/Defense Information Technology Contracting Office/PS8331 2300 East Drive, Building 3600 Scott Air Force Base, Illinois 62225

INTRODUCTION:

This is a SOURCES SOUGHT NOTICE to determine the availability and technical capability of small and large businesses (including the following subsets: Small Disadvantaged Businesses, Certified 8(a), Service-Disabled Veteran-Owned Small Businesses, HUBZone Small Businesses and Woman-Owned Small Businesses) to provide the required services.

DISA J6 Endpoint and Global Service Center is seeking information from potential sources for Service Desk Management and support to include Tier I – Call Center, Tier II – Deskside and Remote, and Very Important Person (VIP); End User Account management; Unclassified and Classified Mobile; Boards, Commissions, and Task Force /Operational Service Request; Macintosh; Continuity Of Operations (COOP); Assistive Technology Support for Users with Disabilities; Software Asset Management (Optional); and Customer Engagement.

The potential supported user base includes approximately 55,000 users (including 1500 VIPs) with unique requirements across three primary networks and mission-specific applications, at approximately 100 continental United States (CONUS) and Outside (CONUS) locations.

The anticipated Period of Performance is a one-year base period, with four, one-year option periods for a total of five years.

The anticipated Place of Performance is CONUS and OCONUS locations, with the majority of the work taking place in the National Capital Region (150 miles radius of the Washington Monument).

DISCLAIMER:

THIS SOURCES SOUGHT NOTICE IS FOR INFORMATIONAL PURPOSES ONLY. THIS IS NOT A REQUEST FOR PROPOSAL. IT DOES NOT CONSTITUTE A SOLICITATION AND SHALL NOT BE CONSTRUED AS A COMMITMENT BY THE GOVERNMENT. RESPONSES IN ANY FORM ARE NOT OFFERS AND THE GOVERNMENT IS UNDER NO OBLIGATION TO AWARD A CONTRACT AS A RESULT OF THIS NOTICE. NO FUNDS ARE AVAILABLE TO PAY FOR PREPARATION OF RESPONSES TO THIS NOTICE. ANY INFORMATION SUBMITTED BY RESPONDENTS IS STRICTLY VOLUNTARY.

CONTRACT/PROGRAM BACKGROUND:

Contract Number: HC102824F0386 Contract Vehicle: General Services Administration (GSA) Multiple Award Schedule (MAS) Incumbent and their size: NCI Information Systems, Inc. dba Empower AI (Large Business) Method of previous acquisition: Direct Award/Sole Source Period of performance: March 30, 2024 – December 29, 2024

Contract Number: HQ003419F0136 Contract Vehicle: GSA Information Technology (IT) Schedule 70 Incumbent and their size: NCI Information Systems, Inc. dba Empower AI (Large Business) Method of previous acquisition: Full and Open Competition Period of performance: September 30, 2019 – March 29, 2024

REQUIRED CAPABILITIES:

1) The Service Delivery contract is a large and technically complex requirement that will require a skilled and varied contractor team. The ability to fully staff throughout the life of the contract with qualified employees, technical expertise, and security clearances, up to the Top Secret/Sensitive Compartmented Information (SCI) level, will be instrumental to successful performance. Describe and provide specific instances where you have provided oversight of contracts that have a lifecycle value of at least $250 million, and your approach to staffing large-scale contracts. Provide examples of your subcontractor relationships where you have successfully utilized them to continually meet government requirements within a similar contract environment.

2) The Service Desk Management function includes the oversight of performance that is inclusive of all task areas of the Service Delivery requirement, with an emphasis on successfully resolving incident tickets and aging tickets. Describe and provide an example of your company’s experience supporting the oversight of a Service Desk requirement with a similar volume of customer interactions (J6 currently has approx. 40,000 interactions per month).

3) The J6 EndPoint and Global Service Center’s VIP Team provides dedicated IT support to VIP personnel located within National Capital Region locations and other off-site locations (e.g., private quarters/residential in the CONUS, including COOP and telework locations). J6 VIP provides support to General Officers, Senior Executive Service, Presidentially Appointed and Senate-Confirmed individuals, and their designated “plus one.” For J6 VIPs critical incidents shall be resolved within two business hours. Describe and provide an example of your company’s experience providing VIP level support at a similar scope and scale.

4) The Unclassified Mobile team is responsible for all aspects of the mobile device to include provisioning, restoral, user accounts, and lifecycle replacement. The team currently supports approximately 12,000 iPads/iPhones, 350 Androids devices, 500 Mobile Hotspot devices, and 200 Subscriber Identity Module-only cell phones. The Unclassified Mobile team averages 2,400 transactions each month. Describe and provide an example of your company’s experience providing similar support for mobile and wireless services at a similar scope and scale.

SPECIAL REQUIREMENTS:

1) Up to a Top Secret SCI Facility Clearance is required for the Service Delivery contract. Please provide your current Facility Clearance level.

2) The IT work to be performed under the Service Delivery contract is up to and including the Top-Secret U.S. Government SCI level and Special Access Programs and up to and including positions requiring elevated system access.

SOURCES SOUGHT:

The North American Industry Classification System Code for this requirement is 541513, with the corresponding size standard of a company generating at least $37M.

In order to make a determination for a small business set-aside, two or more qualified and capable small businesses must submit responses that demonstrate their qualifications. Responses must demonstrate the company’s ability to perform in accordance with FAR clause 52.219-14, Limitations on Subcontracting.

To assist DISA in determining the level of participation by small business in any subsequent procurement that may result from this Sources Sought Notice, provide information regarding any plans to use joint ventures (JVs) or partnering. Please outline the company's areas of expertise and those of any proposed JV/partner who combined can meet the specific requirements contained in this notice.

SUBMISSION DETAILS:

Responses should include:

1) Business name and address;

2) Name of company representative and their business title;

3) Small Business Socio-economic status (if small);

4) CAGE Code; and

5) Prime contract vehicles to include ENCORE III, Search for Extraterrestrial Intelligence (SETI), National Institutes of Health Chief Information Officer-Solutions and Partners 4 (NIH CIO-SP4), National Aeronautics and Space Administration Solutions for Enterprise-Wide Procurement (NASA SEWP V), GSA: One Acquisition Solution for Integrated Services (OASIS), ALLIANT II, VETS II, Streamlined Technology Acquisition Resource for Services (STARS) III, MAS (including applicable Special Item Number(s), groups or pools), or any other Government Agency contract vehicle that allows for decentralized ordering (This information is for market research only and businesses with a valid cage that lack prime contract vehicles are still encouraged to respond to this notice).

Businesses who wish to respond must send a response via email no later than 4:00 PM Eastern Daylight Time on May 10, 2024 to jacob.m.prange2.civ@mail.mil. Interested businesses should submit a brief capabilities statement package addressing the specific questions above (no more than five pages) demonstrating the ability to perform the services listed under the Required Capabilities.

Proprietary information and trade secrets, if any, must be clearly marked on all materials. All information received that is marked Proprietary will be handled accordingly. All submissions become Government property and will not be returned. All government and contractor personnel reviewing submitted responses will have signed non-disclosure agreements and understand their responsibility for proper use and protection from unauthorized disclosure of proprietary information as pursuant to 41 USC 423. The Government shall not be held liable for any damages incurred if proprietary information is not properly identified.

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