Salesforce Support Services
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 9531CB25F
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 9531CB25F0055 Federal contract award
- Awardee
- Acumen Solutions, Inc.
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Washington, District of Columbia 20552, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Consumer Financial Protection Bureau (CFPB) published this Limited Sources Justification Notice for Salesforce support services to maintain their critical enterprise platform that supports multiple mission-critical applications including the Consumer Complaint Tracking System, Supervision and Examination System, and Legal Division Matter Management. The sole-source contract was awarded to Acumen Solutions Inc. for $3,844,012.80 under GSA Schedule Contract #47QTCA19D00BB, covering a base period from June 1, 2025 to August 31, 2025 with a three-month option period extending through November 30, 2025. The justification for the sole-source award stems from the need to maintain continuity of the Salesforce platform without disruption, as market research through GSA's Market Research as a Tool (MRAS) revealed insufficient capabilities among small businesses to meet the complex technical requirements. The CFPB emphasized the importance of retaining the incumbent contractor to avoid knowledge loss and compatibility issues while they prepare to compete a long-term contract with a 66-month performance period in the near future.
Notice text
The CFPB Enterprise Platforms Team’s (EPT) Salesforce Program within CFPB’s Technology & Innovation (T&I) Division has a need to obtain expert Salesforce support services. Salesforce is a key strategic platform of the Bureau that is leveraged to deliver comprehensive solutions for Bureau staff, Partners, and Consumers. The EPT utilizes Agile development process to implement and maintain a portfolio of Salesforce applications and services in support of multiple CFPB divisions in achieving their missions. These systems enable focus on prioritized, essential work that directly supports the Bureau’s statutory responsibilities. The services procured under this contract will support the applications that reside on the Salesforce platform including, but not limited to Mosaic (Consumer Complaint Tracking System), Supervision and Examination System (SES), Non-Bank Registration (NBR), CFPB Collect, Enforcement Matter Management system, Informal Guidance Inquiry Management System (IG IMS), Legal Division Matter Management (LDMM) and more. These systems enable the Bureau to deliver on its statutorily mandated requirements. The Salesforce support staff focuses on prioritized, essential work that directly supports the Bureau’s statutory responsibilities.
Awarded contract 9531CB25F0055 to unknown vendor for unknown amount on 2025-06-01.
Files
| File | Type | Posted |
|---|---|---|
| LSJ Acumen Salesforce Services_Redacted.pdf |
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