S216--TRU-D Service Agreement

The Department of Veterans Affairs Veterans Health Administration, Veterans Integrated Service Network 19, seeks a one-year Tru-D SmartUVC preventive maintenance and service agreement for eight specified units at the VA Eastern Colorado Health Care System in Aurora, Colorado, with quotes due July 17, 2026, at 2:00 p.m. Mountain Time. The procurement is set aside exclusively for Veteran-Owned Small Businesses (VOSB) verified through VetCert at quote submission and award.

Place of performance is Aurora, Colorado. Offerors must be authorized dealers or Original Equipment Manufacturers holding current Tru-D SmartULC certification, verified by authorization letter from the OEM; gray market or remanufactured items are prohibited. The contractor must provide onsite service availability between 7:30 a.m. and 4:00 p.m. Monday through Sunday, with 24/7 on-call technical support via telephone and email. Key deliverables include annual preventive maintenance and sensor calibration site visits, device repair and return to service within 48 hours, loaner unit provision within 72 hours for factory service, backup iPad Mini and iPod door guard units, complete one-year warranty covering defects and workmanship, bulb protection plan with replacement bulbs at end-of-life, continuous application upgrades, and training for operators and managers. Performance standards require 100% compliance across all service metrics.

The pricing structure includes a base year service agreement line item and a not-to-exceed $2,000 annual service request line item outside preventive maintenance, with identical pricing for three optional one-year extension periods. Award is all-or-nothing to the responsible offeror providing best value considering technical capability, price, and certification compliance. Technical capability is a primary determinant that must be met regardless of price. The contract is firm-fixed price with F.O.B. Destination delivery. NAICS 334510 applies with a $34 million business size standard. Questions are due July 14, 2026, at 12:00 p.m. Mountain Time. Quotes must be submitted via email to eric.adusei@va.gov with a 4 MB file limit.