R604 - Support Administrative Mailing/Distribution

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6 is seeking mailroom services for the Charles George VA Medical Center in Asheville, NC, and its associated outpatient clinics in Franklin, Hickory, and Rutherfordton. The solicitation requires a comprehensive mailroom operation that includes mail pickup, sorting, delivery, return, and tracking using Send Suite software, with daily pickup from the local USPS facility and delivery to a Charlotte, NC sorting facility by 7pm. Contractors must own USPS meter equipment and account, maintain workspace cleanliness, and ensure all personnel have proper background checks and security clearances. Technical proposals are limited to 25 pages and must include a detailed management approach, past performance, and quality control plan. The proposal submission deadline is February 7, 2025, at 4:00 PM EST, with quotes to be evaluated based on technical merit, past performance, and pricing.

The contract is exclusively set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 561431 with a size standard of $17.5 million. The solicitation follows a firm-fixed price contract model with a base period and option periods, though specific award value details are not explicitly stated. Performance will be monitored through a Quality Assurance Surveillance Plan (QASP) that requires 100% compliance for provider quality performance, 98% compliance for personnel changes within 24 hours, and 95% compliance for documentation within 7 calendar days. The place of performance is primarily at the Asheville VA Medical Center located in Asheville, NC 28805, with additional work at nearby outpatient clinics. Wage determinations are based on the Department of Labor's Wage Determination No. 2015-4369, Revision 26, dated December 23, 2024.