RFQ 05GA0 05GA0A25Q0053 OIG Hotline Web Based Reporting Services

The U.S. Government Accountability Office (GAO) is seeking contractor support for comprehensive OIG fraud hotline telephone and web-based reporting services through RFQ 05GA0A25Q0053. The procurement requires a contractor to provide a 24/7 hotline system that includes a secure web portal for anonymous complaint submissions with file attachments, toll-free telephone intake with multilingual support, and a centralized electronic database for complaint management accessible by GAO OIG staff. All call centers, operators, and data storage must be located within the United States, and the contractor must maintain strict confidentiality of all records and personally identifiable information. The solicitation will be evaluated using the Lowest Price Technically Acceptable (LPTA) method, requiring vendors to submit two-volume quotations demonstrating technical capability across four evaluation factors. The original quotation deadline of September 1, 2025, at 5:00 PM ET was extended to September 2, 2025, at 5:00 PM ET due to the Labor Day holiday.

This procurement has no set-aside designation and is open to all qualified contractors under NAICS code 517919 with a size standard of 1,000 employees. The current incumbent contractor is Integrity Lab, LLC, which has been providing these services since February 15, 2022, under contract 05GA0A22C0002 at a firm fixed price of $4,000 annually. The new contract will follow a similar firm fixed-price structure with a base year and four option years, spanning from September 30, 2025, to September 29, 2030, for a total potential five-year performance period. The system processes approximately 170 complaints annually based on recent data (168 in 2023 and 172 in 2024), with an average of 41 phone complaints and 136 online submissions. Performance will take place in Washington, DC, and includes a six-week transition period from the existing system, with training for up to 10 users included in the pricing structure.