RFQ 05GA0A25Q0053 GAO OIG Fraud Hotline beta.sam signed.pdf

Document Number: 05GA0A25Q0053 Page 1 of 22

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

NOTE: OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30 1. REQUISITION NUMBER

GAO2507240004

PAGE 1 OF

5. SOLICITATION NUMBER

05GA0A25Q0053

2. CONTRACT NUMBER 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

08/13/2025

7. FOR SOLICITATION INFORMATION

CALL:

a. NAME

WILLIAMS, ADA

b. TELEPHONE NUMBER (No collect calls) 202-512-8447

8. OFFER DUE DATE / LOCAL

TIME

09/01/2025

05:00 ET

CODE 05GA0A

WILLIAMS, ADA

ACQUISITION MANAGEMENT

441 G STREET, N.W.

ROOM 7N14U

ATTENTION:

WASHINGTON, DC 20548

9. ISSUED BY X UNRESTRICTED OR SET ASIDE: % FOR

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISALBED

VETERAN-OWNED

SMALL BUSINESS

(SDVOSB)

WOMEN-OWNED SMALL

BUSINESS (WOSB)

ECONOMICALLY DISADVANTAGED WOMEN-

OWNED SMALL BUSINESS (EDWOSB)

8(A)

NORTH AMERICAN INDUSTRY

CLASSIFICATION STANDARD

(NAICS):

SIZE STANDARD:

10. THE ACQUISITION IS

SEE

SCHEDULE

11. DELIVERY FOR FREE ON BOARD

(FOB) DESTINATION UNLESS BLOCK IS

MARKED

0 Days: 0.00 %

0 Days: 0.00 % 0 Days: 0.00 % 0 Days: 0.00 %

12. DISCOUNT TERMS

13a. THIS CONTRACT IS

RATED ORDER UNDER THE

DEFENSE PRIORITIES AND

ALLOCATIONS SYSTEM –

DPAS (15 CFR 700)

13b. RATING

X REQUEST

FOR

QUOTE

(RFQ)

INVITATION

FOR BID

(IFB)

REQUEST

FOR

PROPOSAL

(RFP)

14. METHOD OF SOLICITATION

CODE15. DELIVER TO CODE16. ADMINISTERED BY

FACILITY

CODE

CODE

TELEPHONE NUMBER

17a. CONTRACTOR/

OFFEROR

CODE18a. PAYMENT WILL BE MADE BY

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NUMBER 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

See Lines

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Government Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE (FEDERAL ACQUISITION REGULATION) FAR 52.212-1, 52.212-4. FAR 52.212-3

AND 52.212-5 ARE ATTACHED. ADDENDA

ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED.

29. AWARD OF CONTRACT: REFERENCE _____________________________

OFFER DATED _________________ . YOUR OFFER ON SOLICITATION (BLOCK

5) INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT) Ada Williams

Contracting Officer

31c. DATE SIGNED 8/13/2025

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 11/2021)

Prescribed by GSA - FAR (48 CFR) 53.212

Document Number: 05GA0A25Q0053 Page 2 of 22

19.

ITEM NUMBER

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

PARTIAL FINAL

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

COMPLETE PARTIAL FINAL

36. PAYMENT 37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 11/2021) BACK

Document Number: 05GA0A25Q0053 Page 3 of 22

Table of Contents

Section Description Page Number

1 Continuation Sheet A Solicitation/Contract Form B Supplies or Services and Prices C Descriptions and Specifications F Deliveries or Performance G Contract Administration Data J Statement of Work L Instructions, Conditions and Notices to Offerors or Respondents M Evaluation Factors for Award

2 Contract Clauses 52.252-2 Clauses Incorporated by Reference (Feb 1998) 52.212-4 Contract Terms and Conditions-Commercial Products and Commercial Services (Nov 2023)

GAO CLAU-E-1 INSPECTION AND ACCEPTANCE

GAO IPP Electronic Invoicing and Payment Requirements - Invoice Processing Platform (IPP) (October 2017) GAO 52.233-70 GAO 52.233-70 Disputes GAO Clauses GAO Clauses GAO Privacy Clause GAO Privacy Clause

Document Number: 05GA0A25Q0053 Page 4 of 22

Section 1 - Continuation Sheet

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

0001 Service

Firm Fixed Price

PSC: R799

1.000000 EA

Period of Performance: 09/30/2025 - 09/29/2026

Description: Establish a new contract for OIG's hotline phone and web-based reporting services.

Reference Line: GAO2507240004 - 0001

Pricing Options:

Indicator: Base

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

1001 Service

Firm Fixed Price

PSC: R799

1.000000 EA

Period of Performance: 09/30/2026 - 09/29/2027

Description: Establish a new contract for OIG's hotline phone and web-based reporting services.

Reference Line: GAO2507240004 - 0101

Pricing Options:

Option Period: 1

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

2001 Service

Firm Fixed Price

PSC: R799

1.000000 EA

Period of Performance: 09/30/2027 - 09/29/2028

Description: Establish a new contract for OIG's hotline phone and web-based reporting services.

Reference Line: GAO2507240004 - 0201

Pricing Options:

Option Period: 2

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

3001 Service

Firm Fixed Price

PSC: R799

1.000000 EA

Period of Performance: 09/30/2028 - 09/29/2029

Description: Establish a new contract for OIG's hotline phone and web-based reporting services.

Reference Line: GAO2507240004 - 0301

Pricing Options:

Option Period: 3

Document Number: 05GA0A25Q0053 Page 5 of 22

Number Supplies or Services Qty Unit Unit Price Total (Inc. disc., tax, and fees)

4001 Service

Firm Fixed Price

PSC: R799

1.000000 EA

Period of Performance: 09/30/2029 - 09/29/2030

Description: Establish a new contract for OIG's hotline phone and web-based reporting services.

Reference Line: GAO2507240004 - 0301

Pricing Options:

Option Period: 4

A Solicitation/Contract Form

Continuation of SF 1449 Request for Quotation: 05GA0A25Q0053 Issued by: US Government Accountability Office 441 G Street, NW Washington, DC 20548

Post To: beta.sam.gov website Title: OIG Fraud Hotline Telephone and Web Based Reporting Services

PLEASE READ IN ITS ENTIRETY

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation;

quotations are being requested and a written solicitation will not be issued. This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2019-01, effective December 20, 2018.

A. BASIS FOR AWARD:

Type of Acquisition: The U.S. Government Accountability Office (GAO) intends to procure contractor support for OIG fraud hotline telephone and web based reporting services.

This requirement is being competed in accordance with FAR Subpart 12.6 under the government beta.sam.gov website.

GAO intends to award a Firm Fixed Price Contract that will be most advantageous to the Government based on Lowest Price Technically Acceptable (LPTA) evaluation criteria. Therefore, the vendor’s initial quote should contain the vendor’s best terms.

The Government is contemplating making a single award with a base year plus four (4) option years, with an overall performance period of five years. All vendors will be evaluated for fair and reasonable prices and the criteria set forth in the Federal Acquisition Regulation (FAR) Part 8.4.

In order to be considered for award, the vendor must be determined to be technically acceptable. Criteria under the Lowest Price Technically Acceptable (LPTA) process are judged on an Acceptable-Unacceptable basis only. No other rating or qualitative value will be assigned. To be determined technically acceptable, all technical factors (1 through 4) must be rated acceptable for the technical quotation. Any technical quotation that does not receive an acceptable rating for all factors, will receive an unacceptable rating for the technical quotation. Award will be made to the lowest-priced, technically acceptable, responsible vendor.

This acquisition is being conducted in accordance with FAR 8.405-2 Ordering procedures for services requiring a statement of work.

The North American Industry Classification Systems (NAICS) code for this acquisition is 517919 with a business standard of 1,000 Employees.

Product Service Code (PSC): The services in this solicitation are best represented by R799

Document Number: 05GA0A25Q0053 Page 6 of 22

Prospective contractors shall be registered in the SAM database prior to award of a contract or agreement - FAR 52.204-7 System for Award Management. Basic (Oct 2018) (Current).

QUESTIONS DUE DATE: All questions and concerns, technical or otherwise, are to be directed to the Ada Williams at williamsa2@gao.gov via email, no later than Tuesday, August 19, 2025 at 1:00 PM EST with “Solicitation 05GA0A25Q0053 OIG Hotline” in the subject line. Vendor Questions must have the Vendor Company Name included and are to be numbered, with references made to the specific section, title or numbered identifier in this Request for Quotations (RFQ).

QUOTATION DUE DATE: ALL QUOTATIONS MUST BE SUBMITTED ELECTRONICALLY via email to Ada Williams at williamsa2@GAO.gov, Monday, September 1, 2025 at 5:00 p.m. ET. NO QUOTATIONS WILL BE ACCEPTED AFTER the due date.

B Supplies or Services and Prices

All Pricing shall be submitted on an Excel spreadsheet for each CLIN, along with the unit of issue, unit price, with a total for each CLIN - see Attachment 2 - GAO Hotline Price Schedule. The SF1449 form shall also be FILLED IN COMPLETELY. See CLIN(s) 0001 - 0005 for descriptions and price fill-ins. Pricing should show full rate(s) and discounted rate(s) as applicable.

The Vendor agrees to hold the prices in its offer firm for 90 calendar days from the date specified for receipt of quotes, unless another time period is specified in an addendum to the request for quote.

All quotations must contain Attachment 1 GAO Hotline Cover Page. Items NOT included within the page restriction count are as follows: System for Award Management (SAM), cover pages, cover letters, table of contents, blank section dividers, resumes, charts, graphs, glossary of terms, exhibits, drawings, sample formats, and items of an illustrative nature.

C Descriptions and Specifications

Objective:

The purpose of this work is to obtain hotline telephone and web based reporting services. The hotline service allows the OIG to receive hotline complaints on a real-time basis through a secure, comprehensive web-based intake portal which can be accessed from any internet connection with standard World Wide Web browser software, and a telephone intake solution.

Functional Requirements:

The Government has the requirement of hotline telephone and web based reporting services to meet the specifications as stated in the Statement of Work.

F Deliveries or Performance

DELIVERY NOTICE: All call centers, operators, and data storage will be located in the United States of America.

PLACE OF PERFORMANCE: The contractor shall provide services to: Government Accountability Ofice at 441 G St NW, Washington D.C. 20548. All work performed remotely.

G Contract Administration Data

If remittance address will be different than address on block 18a of SF1449, provide address on the below line(s).

Remittance Address ______________________________________________

VENDOR CONTACT INFORMATION:

The Contractor shall provide a day-to-day operational contact as well as a contact for prompt contract administration e.g., Name / Title / Address / Phone Number / Email

Document Number: 05GA0A25Q0053 Page 7 of 22

Administrative Requirements:

For the purposes of monitoring and technical direction, the GAO points of contact for this Contract are:

Contracting Officer's Representative (COR):

Scott Wrightson U.S Government Accountability Office 441 G. Street, N.W., Washington, DC 20548 E-Mail: BakhshiT@gao.gov

Contracting Officer:

Ada Williams U.S Government Accountability Office 441 G. Street, N.W., Washington, DC 20548 E-Mail: WilliamsA2@gao.gov

J Statement of Work

Office of Inspector General U.S. Government Accountability Office (GAO) GAO Request for Quote #: 05GA0A22Q0008 GAO Statement of Work (SOW)

GAO OIG Hotline Statement of Work for telephone reporting services, web-based reporting services and web-based information management services.

BACKGROUND

The GAO OIG Hotline is the OIG's main source for receiving complaints regarding GAO employees, contractors, programs and operations. Therefore, OIG has a need for hotline reporting services; specifically, telephone and web-based intake systems and web-based information management services. The Contractor will retain all ownership rights in and to the items furnished under this contract and all updates, upgrades and other deri vative works thereto and all intellectual property rights incorporated into or related to the foregoing. All rights not expressly licensed by the Contractor under this contract are reserved. Notwithstanding the preceding, the Government will retain all ownership rights in and to all reports and all contents of a report. The Government will retain ownership to all of its confidential information (including user Personally Identifiable Information) and preexisting intellectual property.

SCOPE OF WORK:

The hotline service allows the OIG to receive hotline complaints on a real-time basis through a secure, comprehensive web-based intake portal which can be accessed from any internet connection with standard World Wide Web browser software, and a telephone intake solution. The current website for the OIG hotline can be found at: https://oig.alertline.com/gcs/welcome. The service shall include an integrated, centralized electronic repository for hotline complaints which are submitted via the web or phone.

The online complaint portal must do the following:

• Accept complaints 24 hours a day, 7 days a week through a secure website that works with any standard browser.

• Allow people to report anonymous complaints.

• Handle file attachments such as documents or photos.

• Let people follow up on their complaints and see OIG responses, even if they submitted anonymously.

• Use custom questions we provide to help people submit relevant complaints.

The phone system must do the following:

• Operate 24 hours a day, 7 days a week.

• Provide a toll-free number that works through the United States and its territories.

• Offer services in English, tele-typewriter (TTY), and sign language.

• Direct callers to the website when the phone system is inoperative.

• Use OIG’s greeting and questions which we will provide when the contract starts.

The data management system must do the following:

Document Number: 05GA0A25Q0053 Page 8 of 22

• Store all complaints in a central electronic database.

• Give OIG staff access to review, respond to, and manage complaints.

• Provide for at least two OIG administrative users and unlimited regular users.

• Notify OIG administrators within 24 hours when new complaints arrive.

• Create reports and allow downloading of complaint data and attachments.

• Maintain consistent formats for all complaints, including:

o Complaint number o Date and time received o Complainant’s contact information (when provided) o Subject and witness information o Full text of complaint

Other contract requirements:

• Monitor the system to ensure it works properly

• Back up data and provide recovery services

• Install software upgrades as needed

• Provide help desk support

• Upgrade infrastructure when necessary.

• OIG owns all complaint system data.• All call centers, operators, and data storage must be in the United States.

EXPECTED VOLUME: OIG cannot guarantee how many complaints will be received each year. Here is our recent data:

• 2023: 168 complaints (127 online, 41 by phone)

• 2024: 172 complaints (136 online, 36 by phone)

PERIOD OF PERFORMANCE: This contract will be awarded for a period of five (5) years with a base and four (4) option years starting from the date of award.

CONTRACT TYPE: The work shall be performed on a Firm Fixed Price basis.

L Instructions, Conditions and Notices to Offerors or Respondents

INSTRUCTIONS TO VENDORS

Submission of quotations:

IN RESPONDING to this RFQ, the Vendor agrees to meet all the requirements incorporated herein, including those listed in the Statement of Work, and agrees to all of the terms, conditions, and provisions within this RFQ solicitation.

Submit signed and dated quotations via email to Ada Williams at williamsa2@GAO.gov, at or before the exact time specified in this RFQ. Vendor shall thoroughly examine and follow all solicitation documents and instructions; failure to do so will be at the vendor’s own risk. Failure to provide any required attachment will result in exclusion from consideration for award.

At a minimum, quotation must show—

1. The RFQ number;

2. The time specified in the RFQ for receipt of quotations;

3. The name, address, and telephone number of the Vendor submitting the Quotation, Company Cage Code, Unique Entity ID

4. Acknowledgment of RFQ Amendments;

5. Period for acceptance of quotations. The Quotation pricing shall be held firm for 90 calendar days from the date specified for receipt of quotations, unless another time period is specified in an amendment to the RFQ.

Complete Quotation - Vendors are required to submit Two Volume Quotation:

Document Number: 05GA0A25Q0053 Page 9 of 22

Volume I – Technical Capability (Factors I - IV): Vendor must include the information as stated in the SOW and specific detailed information for each Evaluation Factor listed. Volume I must not contain any cost or price information, which shall be submitted in Volume II, Pricing. Vendor shall limit Volume I to a page limit of 25 pages

Volume II – Pricing (Factor V): Vendor shall limit Volume II to a page limit of 10 pages. A copy of the vendor’s SAM (Cert & Reps) report should be in Volume II and not included in this page 10 count.

In additional to the below items, each binder must be clearly marked with: GAO OIG Hotline, solicitation number, and volume number.

1. Clarity and completeness of the quotation are of the utmost importance. The quotation must be written in a practical, clear, and concise manner.

2. Quotation font: Quotations must be legible, singled-spaced, typewritten, in a type size not smaller than 11 font with a one-inch margin on all sides, on paper not larger than 8 ½ by 11 inches and not exceeding the page limits established in this RFQ. The SF1449 Form must be filled out completely and signed.

3. Pages in excess of the individual limitations shall not be read, and the quotation shall be evaluated as if the excess pages did not exist.

4. Documents NOT INCLUDED in the page limitations listed above do not have to conform to the minimum font size of 11, EXCEPT for Resumes, which DO have to conform to the minimum font size.

5. Items not included within the page restriction counts and font restriction are as follows: SAM, Cover pages, GAO Cover Page, Table of Contents, Blank section dividers, Resumes, Charts, Graphs, glossary of terms, exhibits, drawings, sample formats, attachments, and items of an illustrative nature.

6. Submission through email as stated above SHALL be the ONLY acceptable forms of submittal for all quotations.

7. Indicate the name and phone number of a primary and secondary vendor representative to contact about any questions we may have concerning your quotation.

8 Each Volume I and II should include the Attachment 1 - GAO Hotline Cover Page.

9. Vendor quotation must be signed by the authorized person to bind the firm.

10. Submit resumes for key positions in response to the RFQ in accordance with the Statement of Work.

NOTE: ** Quotations that are received without addressing Volumes I and II with the required information as prescribed above will not receive consideration for award.

M Evaluation Factors for Award

Evaluation Factors for Award:

Quotations will be evaluated based on the criteria listed below. Failure to follow the instructions may result in the quotation being removed from further consideration for award. Vendors are cautioned not to include assumptions, caveats, or exceptions within any part of their submission. Inclusion of assumptions, caveats, or exceptions to the requirement of any kind may result in the quotation no longer being considered. Vendors should ONLY submit information explicitly requested in this RFQ. Vendors who respond to this RFQ acknowledge and agree to all the instructions, procedures, terms, and clauses described in this RFQ.

Lowest Price Technically Acceptable: GAO intends to issue an award on a Lowest Price Technically Acceptable (LPTA) basis to the responsible Vendor.

NOTE: Quotations will first be reviewed to ascertain whether they have been submitted in accordance with the instructions to vendors before being evaluated against the criteria identified below:

VOLUME I:

Factor I: Online Complaint Portal Did the vendor demonstrate its ability to meet all the technical requirements listed in the scope of work for building an online complaint to receive hotline complaints?

Factor II: Phone System

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Did the vendor demonstrate its ability to meet all the technical requirements listed in the scope of work for operating a phone system to receive hotline complaints?

Factor III: Data Management System Did the vendor demonstrate its ability to meet all the technical requirements listed in the scope of work for maintaining a data management system to store hotline complaints?

Factor IV: Other Contract Requirements Did the vendor demonstrate its ability to meet the other contract requirements listed in the scope of work?

VOLUME II:

Factor V: Cost/Price. The vendor shall submit its Cost/Price Quotation in Microsoft Excel format. Print image is not acceptable.

The cost/price volume is the only volume that shall contain cost and price data. The vendor’s pricing shall include a narrative to support the basis of the proposed price and explain any assumptions made in the proposed price. Certified cost and pricing data are not required; however, the Government reserves the right to request additional information other than certified cost and pricing data prior to award.

To arrive at a Total Evaluated Price (TEP), the Government will evaluate quotations, for award purposes, to include Option periods by adding the total price of all Option CLINs plus Base CLIN to arrive at a TEP. Evaluation of options shall not obligate the Government to exercise the option(s).

Pricing shall be in Microsoft Excel format [ATTACHMENT 2 – GAO Hotline Price Schedule]. Excel spreadsheet shall identify the breakout of fully fixed rates for the services described within the Statement of Work, and shall be fully loaded. Vendors are strongly encouraged to propose discounts on their Schedule labor rates pursuant to FAR 8.405-1(d).

Price Evaluation Rating:

Base and all option year prices will be evaluated and added together to get an overall total cost/price.

The GAO will review Price Quotations based upon the following --

Did the vendor provide the required cost/price data in sufficient detail [based on the SOW] to be eligible for award?

Attachments:

ATTACHMENT 1 - GAO Hotline Cover Page ATTACHMENT 2 - GAO Hotline Price Schedule

Section 2 - Contract Clauses

52.252-2 Clauses Incorporated by Reference (Feb 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/ these address(es):

Document Number: 05GA0A25Q0053 Page 11 of 22

[Insert one or more Internet addresses]

(End of clause)

52.212-4 Contract Terms and Conditions-Commercial Products and Commercial Services (Nov 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights--

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include--

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

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(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer--System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer--Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR Part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.--

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR Part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall--

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the--

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of

Document Number: 05GA0A25Q0053 Page 13 of 22 the Treasury as provided in 41 U.S.C. 7109 , which is applicable to the period in which the amount becomes due, as provided in (i)(6)

(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if--

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on--

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in FAR 32.608-2 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

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(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts; 18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 49 U.S.C. 40118, Fly American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Assignments, Disputes, Payments, Invoice, Other Compliances, Compliance with Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) The clause at 52.212-5.

(4) Addenda to this solicitation or contract, including any license agreements for computer software.

(5) Solicitation provisions if this is a solicitation.

(6) Other paragraphs of this clause.

(7) The Standard Form 1449.

(8) Other documents, exhibits, and attachments.

(9) The specification.

(t) [Reserved]

(u) Unauthorized Obligations

(1) Except as stated in paragraph (u)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of Service (TOS), or similar legal instrument or agreement, that includes any clause requiring the Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti-Deficiency Act violation (31 U.S.C. 1341), the following shall govern:

(i) Any such clause is unenforceable against the Government.

(ii) Neither the Government nor any Government authorized end user shall be deemed to have agreed to such clause by virtue of it appearing in the EULA, TOS, or similar legal instrument or agreement. If the EULA, TOS, or similar legal instrument or agreement is invoked through an "I agree" click box or other comparable mechanism (e.g., "click-wrap" or "browse-wrap" agreements), execution does not bind the Government or any Government authorized end user to such clause.

(iii) Any such clause is deemed to be stricken from the EULA, TOS, or similar legal instrument or agreement.

(2) Paragraph (u)(1) of this clause does not apply to indemnification by the Government that is expressly authorized by statute and specifically authorized under applicable agency regulations and procedures.

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(v) Incorporation by reference. The Contractor's representations and certifications, including those completed electronically via the System for Award Management (SAM), are incorporated by reference into the contract.

(End of clause)

GAO CLAU-E-1 INSPECTION AND ACCEPTANCE

The CONTRACTOR'S performance and the quality of service/supplies provided hereunder shall be subject to inspection and acceptance by the Contracting Officer's Technical Representative (COTR). In the event of rejection of any report or deliverable, the Contractor shall be notified in writing and shall have ten (10) working days from date of issuance of notification to correct the deficiencies, and at no additional charge

GAO IPP Electronic Invoicing and Payment Requirements - Invoice Processing Platform (IPP) (October 2017)

Payment requests must be submitted electronically through the U. S. Department of the Treasury's Invoice Processing Platform System (IPP). "Payment request" means any request for contract financing payment or invoice payment by the Contractor. To constitute a proper invoice, the payment request must comply with the requirements identified in the applicable Prompt Payment clause included in the contract, or the clause 52.212-4 Contract Terms and Conditions - Commercial Items included in commercial item contracts. The IPP website address is: https://www.ipp.gov.

The Contractor must use the IPP website to register, access, and use IPP for submitting requests for payment. The Contractor Government Business Point of Contact (as listed in SAM) will receive enrollment instructions via email from the Federal Reserve Bank (STLS.IPPHELPDESK@stls.frb.org) within 3 - 5 business days of the contract award date. Contractor assistance with enrollment can be obtained by contacting the IPP Customer Support Helpdesk via email IPPCustomerSupport@fiscal.treasury.gov or phone 866-973-3131.

GAO 52.233-70 GAO 52.233-70 Disputes

GAO 52.233-70 Disputes—Legislative Branch Agency (APR 2008)

(a) This contract is subject to the Contract Disputes Act of 1978, as amended (41 U.S.C. 601-613), as modified by Section 1501 of Title I of Division H of the Consolidated Appropriations Act, 2008, Pub. L. No. 110-161, 121 Stat.

1844 (2008).

(b) Except as provided in the Act, all disputes arising under or relating to this contract shall be resolved under this clause.

(c) Claim, as used in this clause, means a written demand or written assertion by one of the contracting parties seeking, as a matter of right, the payment of money in a sum certain, the adjustment or interpretation of contract terms, or other relief arising under or relating to this contract. However, a written demand or written assertion by the Contractor seeking the payment of money exceeding $50,000 is not a claim under the Act until certified. A voucher, invoice, or other routine request for payment that is not in dispute when submitted is not a claim under the Act. The submission may be converted to a claim under the Act, by complying with the submission and certification requirements of this clause, if it is disputed either as to liability or amount or is not acted upon in a reasonable time.

(d)(1) A claim by the Contractor shall be made in writing and, unless otherwise stated in this contract, submitted within 6 years after accrual of the claim to the Contracting Officer for a written decision. A claim by the Government against the Contractor shall be subject to a written decision by the Contracting Officer.

(d)(2)(i) The Contractor shall provide the certification specified in paragraph (d) (2) (iii) of this clause when submitting any claim exceeding $50,000.

(ii) The certification requirement does not apply to issues in controversy that have not been submitted as all or part of a claim.

(iii) The certification shall state as follows: "I certify that the claim is made in good faith; that the supporting data are accurate and complete to the best of my knowledge and belief; that the amount requested accurately reflects the contract

Document Number: 05GA0A25Q0053 Page 16 of 22 adjustment for which the Contractor believes the Government is liable; and that I am duly authorized to certify the claim on behalf of the Contractor."

(d)(3) The certification may be executed by any person duly authorized to bind the Contractor with respect to the claim.

(e) For Contractor claims of $50,000 or less, the Contracting Officer must, if requested in writing by the Contractor, render a decision within 60 days of the request. For Contractor-certified claims over $50,000, the Contracting Officer must, within 60 days, decide the claim or notify the Contractor of the date by which the decision will be made.

(f) The Contracting Officer's decision shall be final unless the Contractor appeals, within 90 days of receipt of a contracting officer’s decision, to the Government Accountability Office Contract Appeals Board, 441 G Street, N.W., Room 7182,Washington, D.C. 20548; Facsimile: 202-512-9749; E-Mail: CAB@gao.gov .

(g) If the claim by the Contractor is submitted to the Contracting Officer or a claim by the Government is presented to the Contractor, the parties, by mutual consent, may agree to use alternative dispute resolution (ADR). If the Contractor refuses an offer for ADR, the Contractor shall inform the Contracting Officer, in writing, of the Contractor's specific reasons for rejecting the offer.

(h) The Government shall pay interest on the amount found due and unpaid from (1) the date that the Contracting Officer receives the claim (certified, if required); or (2) the date that payment otherwise would be due, if that date is later, until the date of payment. With regard to claims having defective certifications, as defined in FAR, 48 CFR 33.201, interest shall be paid from the date that the Contracting Officer initially receives the claim. Simple interest on claims shall be paid at the rate, fixed by the Secretary of the Treasury as provided in the Act, which is applicable to the period during which the Contracting Officer receives the claim and then at the rate applicable for each 6-month period as fixed by the Treasury Secretary during the pendency of the claim.

(i) The Contractor shall proceed diligently with performance of this contract, pending final resolution of any request for relief, claim, appeal, or action arising under the contract, and comply with any decision of the Contracting Officer.

Alternate I. As prescribed in 33.215, the contracting officer does substitute the following paragraph (i) for paragraph (i) of the basic clause:(i) The Contractor shall proceed diligently with performance of this contract, pending final resolution of any request for relief, claim, appeal, or action arising under or relating to the contract, and comply with any decision of the Contracting Officer.

GAO Clauses GAO Clauses

GAO 52.237-71 TECHNICAL DIRECTION (APR 1984)

(a) The Contracting Officer's Technical Representative will provide technical direction on contract performance. Technical direction includes:

(l) Direction to the Contractor which assists him in accomplishing the Statement of Work.

(2) Comments on and approval of reports or other deliverables.

(b) Technical direction must be within the contract Statement of Work. The Contracting Officer's Technical Representative does not have the authority to issue technical direction which (1) institutes additional work outside the scope of the contract; (2) constitutes a change as defined in the "Changes" clause; (3) causes an increase or decrease in the estimated cost of the contract; (4) alters the period of performance; or (5) changes any of the other express terms or conditions of the contract.

(c) Technical direction will be issued in writing by the Contracting Officer1s Technical Representative or confirmed by him/her in writing within five (5) calendar days after verbal issuance.

GAO 52.235-73 CONFIDENTIALITY OF GAO DATA (APR 1984)

Because of the sensitivity and confidentiality of much of the data handled by GAO, the contractor shall maintain confidentiality of all documents, data and other information supplied to it by the GAO, in accordance with all applicable Federal guidelines and regulations.

Confidentiality is essential to satisfactory contract performance. Also, specific tasks under this contract may involve processing records or portions of records which GAO treats as confidential, and contain information subject to the GAO Privacy Procedures for Personnel Records, 4 C.F.R. Part 83.

The contractor assumes full responsibility for and guarantees the security of all documents, data, and other information supplied by

GAO.

No action taken by, or on behalf of, the contractor, or which the contractor could prevent, will be permitted if the effect is or could be reasonably foreseen to undermine GAUs ability to maintain the security of records created by GAO or which may be subject to the GAO Privacy Procedures.

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The contractor will prevent any person other than the contractor's team members (or other persons for whom access is necessary for the completion of the contract) from seeing or having access to information in the possession or under the control of the contractor.

The contractor will prevent any person from disclosing the contents or description of documents or information to any person not authorized under this contract or by the GAO to have access to such documents or information.

The contractor will prevent removal of any documents or information from the contractor's premises without authorization by appropriate GAO officials.

Any deviation from provisions of this clause which is attributable to the contractor or to persons allowed on the contractor's premises constitutes a material breach of confidentiality and may be sufficient ground for default. Further, the contractor agrees to save the Government harmless in the amount of any judgment against the United States resulting from such a breach. At the Comptroller General's option, the contractor shall assign all of his rights of action against any person to the United States. Disclosure in violation of the Privacy Procedures also may involve the imposition of criminal penalties.

To the extent this contract provides for the operation, on behalf of the GAO, of the system of records to accomplish an agency function, it shall be subject to the requirements of any GAO Order or regulations pertaining to privacy procedures.

In addition to the foregoing, the following clauses will be included:

Citizenship

1. All employees on the contract who require access…