Restricted Competition - Nurse Telephone Triage/Nurse Advice Line Services for the Phoenix Area locations
Cancelled Special Notice Posted
- Solicitation number
- ACQ_IHS_2026_U_01033
- Agency
-
Indian Health Service
Department of Health and Human Services
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561320 Temporary Help Services
- PSC
- Q401 Medical- Nursing
- Place of performance
- Phoenix, Arizona 85004, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Indian Health Service (IHS), Phoenix Area Office, issued a restricted competition notice on September 16, 2026 for nurse telephone triage and advice line services, with competition restricted to a single identified source under HHS FAR Class Deviation 2025-09, Amendment 2, and RFO FAR Part 12 guidelines (Solicitation Number: ACQ-I.H.S.-2026-U-01033; due September 18, 2026). IHS seeks 24/7 registered nurse triage services across four service units—Colorado River Service Unit (CRSU), Elko Southern Band Health Center (ELKO), Fort Yuma Service Unit (FYSU), and Fort Duchesne (U&O)—to support American Indian and Alaska Native beneficiaries with clinical assessment, home care instruction, urgent/emergency referral, and access to an audio medical library via toll-free line. The contractor must deploy Associate degree-prepared, U.S. state-licensed RNs with minimum three years triage experience, current URAC accreditation, and cultural sensitivity training specific to American Indian/Alaska Native populations. Services include call responsiveness (30-second average answer time, 30-minute average RN response for non-urgent calls), encounter record submission within 24 hours using encrypted or government-approved secure transfer, and monthly quality reporting by the 10th business day. Call volume ranges from 10–200 calls monthly across locations; one source document identifies pricing as fixed per-call, with confirmation pending from the contracting officer. Place of performance spans the four service units within the Phoenix Area Office.
Notice text
SOLICITATION FOR RESTRICTED COMPETITION
Nurse Telephone Triage/Nurse Advice Line Services
Solicitation Number: ACQ-I.H.S.- 2026 – U- 01033
NAICS: 561320 – Temporary Help Services
PSC: Q401- Medical – Nursing
RESTRICTED COMPETITION
The Indian Health Service (IHS), Phoenix Area Office (PAO), intends to award a commercial purchase order to provide Nurse Telephone Triage and/or Nurse Advice Line Services for continued analog telephone services at various locations within the Phoenix Area Office.
This acquisition is being conducted pursuant to HHS FAR Class Deviation 2025-09, Amendment 2, which requires HHS contracting staff to follow the Revolutionary FAR Overhaul (RFO) FAR Part 12 model deviation text for acquisitions of commercial products and commercial services.
Competition is restricted in accordance with RFO FAR 12.102(a), Restricting Competition. The Contracting Officer has documented the decision that only one source is available and the basis for that decision.
DESCRIPTION OF REQUIREMENT
The Indian Health Service (IHS) requires contractor-operated nurse telephone triage and advice line services to support eligible American Indian and Alaska Native beneficiaries served by CRSU, ELKO, FYSU, and U&O. The services support the facilities’ missions to promote physical, mental, social, and spiritual wellness and to provide beneficiaries timely access to clinical guidance when facility staff may not be immediately available.
The contractor shall provide Registered Nurse (RN) access using evidence-based, nationally recognized, physician-approved triage protocols. Based on clinical assessment, advice may range from home/self-care instructions and education regarding non-emergent appointments or prescription-renewal processes to direction to urgent or emergency care. The FYSU/U&O and CRSU/ELKO source documents also identify medical, dental, and behavioral health questions as within the advice-line context.
Place of Performance: The anticipated period of performance is from date of award to six months but shall not exceed (1) One year of services.
Location:
Address:
Colorado River Service Unit
12033 Agency Road, Parker, AZ 85344
Elko Service Unit
515 Shoshone Circle, Elko, NV 89801
Fort Yuma Service Unit
401 Picacho Road, Winterhaven, CA 92283
Uintah-Ouray Service Unit
6932 E 1400s, Fort Duchesne, UT 84026
BASIS FOR RESTRICTING COMPETITION
Risen Video Production, LLC is the intended source.
The Government conducted market research, including review of the existing Nurse Advice/Nurse Triage Telephone Services, historical acquisition information, available commercial capabilities, consultation with Government personnel familiar with operations at Phoenix Area locations, and issuance of a public Sources Sought Notice.
Market research identified one potential alternative source proposing a Nurse Advice/Nurse Triage Telephone services. The information obtained did not demonstrate site-specific availability and reliability sufficient to establish that the alternative solution would satisfy the Government's minimum requirement for reliable and continuous Nurse Advice/Nurse Triage Telephone services at Phoenix Area locations.
No other capable source was identified. Risen Video Production, LLC is therefore the only source identified that has demonstrated the capability to satisfy the Government's minimum requirements.
RESPONSE TO THIS SOLICITATION
This solicitation is issued on a restricted-competition basis to Risen Video Production, LLC The Government is not requesting competitive quotations from the public.
In accordance with applicable public notice requirements, all responsible sources may submit information demonstrating their capability to satisfy the Government's requirement, which will be considered by the agency prior to award.
Any responsible source other than the intended source that believes it can satisfy the requirement should provide sufficient site-specific information demonstrating its capability to provide Nurse Advice/Nurse Triage Telephone at Phoenix Area locations, including service availability at the actual place of performance, continuity of the existing services, compatibility with existing Nurse Advice/Nurse Triage Telephone services, and any transition or infrastructure requirements.
Responses from alternate sources are not requested as competitive quotations under this solicitation and will be considered for purposes of determining whether the Government's decision to restrict competition should be reconsidered.
SUBMISSION INSTRUCTIONS
Capability information shall be submitted electronically to:
Ashleigh Yazzie, Contract Specialist Indian Health Service Phoenix Area Office of Acquisition Management Email: Ashleigh.yazzie@ihs.gov
Subject: ACQ-I.H.S.- 2026 – U- 01033 - Nurse Telephone Triage/Nurse Advice Line Services
Response Due: Date and time specified in SAM.
ATTACHMENT
Attachment 1 – Performance Work Statement
Files
| File | Type | Posted |
|---|---|---|
| Consolidated_Performance_Work_Statement_Nurse_Triage.pdf |
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