Amendment 1 to Request for Quote for Joseph Maxwell Cleland Atlanta VA Medical Center (JMCAVAMC) Nurse Call System

The Department of Veterans Affairs Veterans Integrated Service Network 7, through the Ralph H. Johnson VA Medical Center, is seeking a contractor to provide comprehensive software support and remote managed services for the Jeron Provider 790 Nurse Call System at the Joseph Maxwell Cleland Atlanta VA Medical Center. The contractor must deliver 24/7/365 remote service desk support, software updates, diagnostics, proactive maintenance, troubleshooting, and system expansion support, with a required service level of 99.9% uptime for this life safety and patient safety system. Key requirements include obtaining VA PIV badge clearance, completing VA network and security training, providing weekly status reports, and ensuring compliance with VA cybersecurity frameworks and breach notification protocols. Technical evaluation will assess the contractor's Technical Approach, Experience, and Past Performance, with particular emphasis on service continuity, patient safety risk reduction, and alignment with VA's veteran care delivery objectives. The deadline for submitting questions is March 16, 2026 at 12:00 PM EST, with answers to be posted via amendment, and proposals are due by March 20, 2026 at 12:00 PM EDT.

This solicitation is a 100% Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside with no incumbent contractor, as this represents a new requirement for the facility. The estimated total contract value is $34 million under a Firm Fixed-Price contract structure with a base period from April 1, 2026 through March 31, 2027, followed by four optional one-year renewal periods extending through March 31, 2031. Amendment 1 clarified that CLIN 0003 (Onsite Administrator) has been removed from the base year and all option years, eliminating the need for on-site staffing. The contractor must comply with SDVOSB subcontracting limitations, restricting payments to non-certified SDVOSB firms to no more than 50% of total contract payments for services. The place of performance is Decatur, Georgia 30033, with the contracting office located in Charleston, South Carolina and the Contracting Officer Representative based in Atlanta.