Request for Information - Contract Resource Management Support

The Defense Health Agency (DHA) is requesting information from eligible contractors regarding Contract Resource Management (CRM) Support Services to sustain financial and administrative operations for the TRICARE Health Plan, which serves 9.5 million beneficiaries. The procurement encompasses budgeting, financial accounting, systems accounting, improper payment evaluation, pharmacy refunds, and program management services, with performance to occur at DHA headquarters in Aurora, Colorado. Respondents must demonstrate personnel capabilities, technical qualifications, competitive positioning, and risk management expertise in response to eight specific evaluation questions, alongside a capability statement not to exceed ten pages addressing Part 5 of the Draft Performance Work Statement. This Request for Information (RFI) is issued for market research and planning purposes only and does not constitute a commitment to issue a future Request for Proposal or contract award. Responses are due by 12:00 PM EDT on Wednesday, April 1, 2026, and all submissions become government property; respondents should note that the government will not reimburse any costs associated with preparing RFI responses.

This procurement is reserved exclusively for Small Business Administration 8(a) certified companies under a Competitive 8(a) set-aside designation. The base contract period is scheduled to run from September 27, 2026, through September 28, 2027, with four optional one-year extension periods and a potential six-month extension available under FAR 52.217-8. The contractor must maintain an estimated workforce of approximately 25 staff positions across multiple labor categories, with each position requiring approximately 1,880 hours annually, and the fixed travel budget is capped at $10,000 per year. The requirement utilizes two Cost Line Items: CLIN 0001 for CRM Support and CLIN 0002 for CRM E-Commerce Support. While specific contract values are not disclosed in this RFI, the scope encompasses comprehensive financial management functions including budget reconciliation, payment voucher processing, general ledger reconciliation, and extensive compliance documentation supporting federal audit requirements.