RAF Mildenhall TAP Data Entry & Front Desk Clerk
Closed Solicitation Posted
- Solicitation number
- FA558725Q0038
- Agency
-
Air Forces Europe and Africa
Air Force, Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561110 Office Administrative Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- RAF Mildenhall Suffolk United Kingdom
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force United States Air Forces in Europe - Air Forces Africa (USAFE) is seeking a non-personal service contractor to provide a Transition Assistance Program (TAP) Data Entry and Front Desk Clerk at RAF Mildenhall, UK. The selected contractor will support the Military & Family Readiness Center by performing administrative duties including receiving telephone calls, greeting visitors, scheduling appointments, and tracking TAP services for separating service members and their families. This solicitation (FA558725Q0038) will be evaluated using a Lowest Price Technically Acceptable (LPTA) approach, with technical factors rated on an acceptable/unacceptable basis and price comparatively evaluated against received quotations. Potential offerors must submit three attachments: Technical Capability (10 pages max), Price (5 pages max), and Representations and Certifications. The solicitation response is due by June 5, 2025, at 2:00 P.M. GMT, with a submission deadline that has been extended from an earlier date.
The contract has no specific set-aside designation and is open to all active SAM registered companies regardless of location. The contract will have a base period of 12 months from July 1, 2025, to June 30, 2026, with three potential one-year option periods, creating a potential total contract duration of four years. The performance location will be Mildenhall, Bury Saint Edmunds, UK, and requires one Full-Time Employee (FTE) to work standard business hours from 0800-1700 Greenwich Mean Time. Contractors will need to be capable of passing security checks and will receive training on the unique Air Force Family Integrated Results Statistical Tracking (AFFIRST) system. A static currency exchange rate of 0.7978 GBP to 1 USD has been established for the contract, and the successful contractor will be expected to provide two weeks of authorized vacation per year while maintaining continuous administrative support for the Military & Family Readiness Center.
Notice text
3 versions
Update #3 · Latest ·
Amendment #2: To clear up the exchange rate concerns. Amendment MFR attached.
Amendment #1: To include answers to questions, revised solicitation, and attachments (Please refer to the attachments 1,3,& 4).
This is a non-personal service for a Transition Assistance Program (TAP) Data Entry / Front Desk Clerk supporting the Military & Family Readiness Center (M&FRC) on RAF Mildenhall, UK.
The contractor will perform the following duties but not limited to receiving telephone calls, greeting visitors, ascertaining the nature of the call or visit, directing clients to the appropriate program manager in the M&FRC, scheduling clients for M&FRC appointments and classes, and providing complete and clear information that addresses most routine or procedural issues. The contractor shall provide administrative assistance for the congressionally mandated TAP at the M&FRC, RAF Mildenhall, UK. The contractor will provide basic information on the TAP process to separating service members and their families. The Contractor will refer customers to the TAP program manager for questions beyond the scope of the basic TAP process. The contractor will be responsible for tracking the TAP services of separating service members; as well as updating internal records and maintaining data in the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system for service members and their families. The contractor will be provided training on utilizing AFFIRST data management system as it is unique to the M&FRC and can only be accessed with a CAC
See Attached Documnets:
1. Combo Solicitation (v2 Revised) - FA558725Q0038
2. Preformance Work Statement (PWS) - RAFM TDES (Current Draft)
3. Amendment #1 MFR for Solicitation (Signed)
4. Questions & Answers - FA558725Q0038
5. Combo Solicitation - FA558725Q0038
6. Amendment #2 - FA558725Q0038
Update #2 ·
Amendment #1: To include answers to questions, revised solicitation, and attachments (Please refer to the attachments 1,3,& 4).
This is a non-personal service for a Transition Assistance Program (TAP) Data Entry / Front Desk Clerk supporting the Military & Family Readiness Center (M&FRC) on RAF Mildenhall, UK.
The contractor will perform the following duties but not limited to receiving telephone calls, greeting visitors, ascertaining the nature of the call or visit, directing clients to the appropriate program manager in the M&FRC, scheduling clients for M&FRC appointments and classes, and providing complete and clear information that addresses most routine or procedural issues. The contractor shall provide administrative assistance for the congressionally mandated TAP at the M&FRC, RAF Mildenhall, UK. The contractor will provide basic information on the TAP process to separating service members and their families. The Contractor will refer customers to the TAP program manager for questions beyond the scope of the basic TAP process. The contractor will be responsible for tracking the TAP services of separating service members; as well as updating internal records and maintaining data in the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system for service members and their families. The contractor will be provided training on utilizing AFFIRST data management system as it is unique to the M&FRC and can only be accessed with a CAC
See Attached Documnets:
1. Combo Solicitation (v2 Revised) - FA558725Q0038
2. Preformance Work Statement (PWS) - RAFM TDES (Current Draft)
3. Amendment #1 MFR for Solicitation (Signed)
4. Questions & Answers - FA558725Q0038
5. Combo Solicitation - FA558725Q0038
Update #1 ·
This is a non-personal service for a Transition Assistance Program (TAP) Data Entry / Front Desk Clerk supporting the Military & Family Readiness Center (M&FRC) on RAF Mildenhall, UK.
The contractor will perform the following duties but not limited to receiving telephone calls, greeting visitors, ascertaining the nature of the call or visit, directing clients to the appropriate program manager in the M&FRC, scheduling clients for M&FRC appointments and classes, and providing complete and clear information that addresses most routine or procedural issues. The contractor shall provide administrative assistance for the congressionally mandated TAP at the M&FRC, RAF Mildenhall, UK. The contractor will provide basic information on the TAP process to separating service members and their families. The Contractor will refer customers to the TAP program manager for questions beyond the scope of the basic TAP process. The contractor will be responsible for tracking the TAP services of separating service members; as well as updating internal records and maintaining data in the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system for service members and their families. The contractor will be provided training on utilizing AFFIRST data management system as it is unique to the M&FRC and can only be accessed with a CAC
See Attached Documnets:
1. Combo Solicitation - FA558725Q0038
2. Preformance Work Statement (PWS) - RAFM TDES (Current Draft)
Files
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