R708--OSE - Multimedia Engagement Strategy Services - Virtual Town Hall Meetings (VA-20-00083891)

VBA s outreach mission is operating in a period of rapid change. VA is serving a shrinking, but increasingly diverse population of Veterans. Public expectations about VA access and customer service is at the forefront of public dialogue. Furthermore, technological advances in all VBA benefit disciplines are changing the way VA communicates, learns, and interacts internally as an organization and externally with its partners and its customers. Current and future services must respond to these dynamic realities.

To enhance the Veteran experience, VA requires an accessible approach to reach more Veterans where they live. Many veterans live in areas with limited access to the Internet or with a limited skill set in terms of emerging technologies. Many refer to the relative inequality between those who have more and less access to bandwidth as the digital divide. The VA will attempt to overcome the hurdles associated with the digital divide by entering into a contract that provides teleconference services that respond to the concerns of Veterans. The teleconferences will be hosted by senior leadership from the Department of Veterans Affairs with program management, technical support, in-call staffing, analysis, and reporting provided by the contractor.