R699--Salem Telephone Switchboard Operators

The Department of Veterans Affairs Veterans Health Administration is seeking contractors to provide on-site telephone switchboard operator services and administrative support for the Salem VA Medical Center in Salem, Virginia. This procurement will be structured as a firm-fixed price contract with one annual base year and four annual option years, scheduled to begin on December 1, 2025. Contractors must be registered in the SAM database at sam.gov and maintain updated information in the VA Financial Service Center's Customer Engagement Portal to be eligible for award. The evaluation will be conducted based on compliance with the stated award criteria at the time quotes are submitted. The Request for Quotation will be issued on October 1, 2025, with interested contractors required to monitor SAM for solicitation number 36C24626Q0070, and all inquiries must be directed to Satasha Stewart at Satasha.Stewart@va.gov by the October 15, 2025 due date.

This opportunity is designated as a total Service-Disabled Veteran Owned Small Business set-aside, meaning only SDVOSB contractors are eligible to compete for the award. The procurement falls under NAICS code 561421 (Telephone Answering Services) with a size standard of $19 million and is classified under Product Service Code R699 for administrative support services. Any SDVOSB, VOSB, or small business contractor planning to use subcontractors must provide a plan demonstrating that their company will perform at least 51% of the contract requirements. The contract structure includes a five-year total performance period with the initial base year followed by four consecutive option years. No incumbent contractor or current service provider is identified in the pre-solicitation notice, and no specific contract value or budget range has been disclosed at this stage of the procurement process.