Salem VAMC Telephone Switchboard Operators

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6 is seeking on-site telephone switchboard operator services for the Salem VA Medical Center in Salem, Virginia. This Request for Quote solicits firm-fixed-price proposals for comprehensive switchboard operations including handling incoming calls, emergency communications, paging services, and administrative support functions. The contract structure includes one base year with four option years beginning December 1, 2025, requiring 16-hour daily operations from 7:00 am to 11:00 pm, seven days a week including holidays. Contractors must provide personnel with at least two years of switchboard operator experience and demonstrate compliance with VA medical center communication protocols. The evaluation methodology prioritizes past performance as significantly more important than technical and price factors, requiring offerors to submit detailed technical and past performance documentation. Proposals are due October 15, 2025, with contract administration handled by the Department of Veterans Affairs Network Contracting Office 6 in Hampton, Virginia.

This procurement is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses under NAICS code 561421 (Telephone Answering Services). The total contract value reaches $19 million across the potential five-year performance period, with monthly invoicing requirements. The services will be performed exclusively at the Salem VA Medical Center located at Salem, VA 24153, requiring on-site personnel presence throughout the specified operational hours. The contractor must maintain continuous switchboard coverage across all days of the year, including weekends and federal holidays, representing a substantial operational commitment. Technical administration will be managed locally by the Salem VA Medical Center while contractual oversight remains with the Hampton-based contracting office. No information regarding current incumbents or existing contractors was provided in the solicitation documentation.