R608--Spanish Tele-Interpreter Services - VBA RO _ Muskogee Ed. Call Ctr.
Closed Solicitation Posted
- Solicitation number
- 36C10D25Q0045
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541930 Translation and Interpretation Services
- Points of contact
-
- Julie Lemire julie.lemire@va.gov (781) 226-8882
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs is seeking Spanish Tele-Interpreter Services for its Muskogee Education Call Center through a competitive solicitation. The procurement will secure remote telephone interpretation services from a qualified contractor, with interpreters translating between Spanish and English for inbound, outbound, and recorded calls. Key contract requirements include providing a toll-free number with voice recognition interactive response system, supporting a minimum of 300 users, and submitting monthly usage reports. Contractors must complete VA security training and be prepared to provide services Monday through Friday from 7:00 AM to 6:30 PM CST, excluding federal holidays. The solicitation has critical deadlines, including questions due by January 10, 2025, at 3:00 PM EST, and quotes due by January 17, 2025, at 3:00 PM EST.
The solicitation is specifically set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 541930, with a size standard of $22.5 million. The current contract number is 36C10E23P0038, and the estimated service volume is 30,000 minutes per year. The contract structure includes a base year and four 12-month option periods, commencing February 17, 2025. The procurement will be awarded as a firm-fixed price contract, with services to be delivered entirely via telephone interpretation. The place of performance is the VA Regional Office and Muskogee Education Call Center, focusing on providing critical language support services for veterans and VA personnel.
Notice text
2 versions
Update #2 · Latest ·
What are the total hours required for this contract? Est. 30,000 minutes/year per Cost/Price Schedule
How many people are required on staff at once? Enough to provide coverage this level is not dictated by the VA and is the responsibility of the contractor to provide adequate performance.
What does SV on the pricing sheet indicate? SV stands for Service.
Is there a staffing schedule? Hours of operation included VA will not tell the contractor how to staff or schedule.
May I request the "Labor Mix and Level of Effort" excel spreadsheet stated on page 40 of the uploaded attachment in SAMS.
This statement will come out and will not be a part of the evaluation criteria of any quote submitted.
Do you prefer interpretation services exclusively over the phone, or if you are also interested in providing video interpretation. Over the phone only.
Are all services required to be conducted remotely, or are there any other specific preferences? Remote services only.
What is the cost of background checks from OPM? Didn t have background checks last contract.
What is the solicitation number of the prior award? Current contract # is 36C10E23P0038
Is LAN required? No
Update #1 ·
This is a solicitation for Spanish Tele-Interpreter Services for the Muskogee VBA RO.
This solicitation for a SDVOSB.
Attachments
| File | Type | Posted |
|---|---|---|
| 36C10D25Q0045 0001.docx | DOCX document | |
| 36C10D25Q0045.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| R608--Spanish Tele-Interpreter Services - VBA RO _ Muskogee Ed. Call Ctr. | Solicitation | |
| R608--Spanish Tele-Interpreter Services - VBA RO _ Muskogee Ed. Call Ctr. | Pre-Solicitation |
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