R499--Vocera Software License/Subscription Support and Maintenance

Closed Solicitation Posted

Solicitation number
36C25626Q0226
Agency
Responses due
Set-aside
Service-Disabled Veteran-Owned Small Business

Opportunity facts

Place of performance
Michael E. DeBakey Vamc Attn: Warehouse, Bldg 100 Houston, Texas 77030, United States

Notice details come from SAM.gov. Updated .

About this opportunity

The Department of Veterans Affairs Veterans Health Administration, Veterans Integrated Service Network 16, is seeking quotations for Vocera Software License/Subscription Support and Maintenance services under RFQ 36C25626Q0226. The procurement covers software licensing, support, and maintenance for Vocera Communications products at the Michael E. DeBakey VA Medical Center in Houston, Texas, including premier support for enterprise licenses, SIP telephony, messaging, and platform services supporting up to 650 simultaneous end users. Offerors must demonstrate five years of technical experience in software license management, provide training compliance certificates, submit a quality assurance plan, and be registered in the System for Award Management (SAM) with SDVOSB certification in the SBA database. The government will use a Lowest Price Technically Acceptable (LPTA) evaluation methodology to select the winning proposal. The deadline for quote submission was originally January 15, 2026, but has been extended to January 16, 2026 at 4:00 PM Central Standard Time, with quotes to be submitted electronically to jeneice.matthews@va.gov.

This solicitation is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 541519 with a small business size standard of $34,000,000. The contract will be awarded on a Firm-Fixed Price basis for a base period of one year beginning February 1, 2026, with four optional one-year renewal periods extending through January 31, 2031, providing a potential five-year contract term. Key contract requirements include providing software updates, 24-hour telephone support, unlimited technical support, and on-site support when necessary, with specific line items for 540 enterprise licenses per bed and various support instances for platform, messaging, enterprise, and voice licenses. Contractors must ensure compliance with HIPAA and the Business Associate Agreement requirements, adhere to wage determinations for service contract workers in specified Texas counties, and comply with subcontracting limitations requiring that no more than 50% of the government-paid amount be paid to non-certified firms. The place of performance is 2002 Holcombe Boulevard, Houston, Texas 77030.

Notice text

2 versions

Update #2 · Latest ·

AMENDMENT 0001 -The purpose of this amendment is to post questions and answers (Q&As) and to revise language in the solicitation. See attached Q&As. B.4 Statement of Work and replaced with the attached version. This amendment will need to be signed and returned with quote submission to be eligible for award. Contract Specialist: Jeneice Matthews POC: jeneice.matthews@va.gov Quote in response to this RFQ is extended and hereby due at 4:00 PM Central Standard Time, January 16, 2026.

36C25626Q0226 Vocera Software License/Subscription Support and Maintenance at the Department of Veterans Affairs (VA), Michael E. DeBakey VA Medical Center (VAMC) located in Houston, Texas. This is a combined synopsis/solicitation (CSS) for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) Overhaul Part 12 Acquisition of Commercial Products and Commercial Services with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a written solicitation document will not be issued. The CSS number is 36C25626Q0226. It is issued as a Request for Quote (RFQ). The government anticipates awarding a Firm-Fixed Price resulting from this solicitation. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2025-06 (effective: 10/01/2025). This solicitation is issued as a Service Disabled Veteran-Owned Small Business (SDVOSB) set aside. The associated North American Industrial Classification System (NAICS) code for this procurement is 541519 with a small business size standard of $34,000,000.00. The Contractor shall provide Vocera Software License/Subscription Support and Maintenance for the Vocera Communications in use at Michael E. DeBakey VAMC located at 2002 Holcombe Boulevard, Houston, Texas 77030 as operationally capable intended by the manufacturer and VA specifications. A complete description of the requirement and/or applicable government need(s) are as follows: See attached 36C25626Q0226. Contracting Office: Department of Veteran Affairs Network Contracting Office (NCO)-16 Galleria Financial Center 5075 Westheimer Road, Suite 750 Houston, TX 77056 Contract Specialist: Jeneice Matthews POC: jeneice.matthews@va.gov Quote in response to this RFQ are due at 4:00 PM Central Standard Time, January 15, 2026. Quotes shall be submitted in writing and sent via email to jeneice.matthews@va.gov . Please insert 36C25626Q0226 Quote in the subject line of your email. OFFEROR SHALL COMPLETE THE FOLLOWING LOCATED IN SECTIONS BELOW OF THIS SOLICITATION 36C25626Q0226 TO BE DEEMED ACCEPTABLE: Section B- Contract Administration Data, Contractor contact information. Volume 1- Technical / Volume 1 shall not contain any pricing information and shall clearly be labeled Volume 1 (Technical Volume). Volume 2--Price / Volume 2 shall clearly be labeled Volume 2 (Price Volume) and shall not contain any technical information that should otherwise be contained within Volume 1. Complete and return Section B.2 Price/Cost Schedule. Contractor shall complete all pricing in the B.2 Price schedule. Contract Line Items (CLINS) without pricing will be found unacceptable. The price quote shall be legible, specific, and complete in every detail. (The Government seeks discounts. Identify any discounts offered and the amount within the line-item description). Attachment B- 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023) (DEVIATION) Return signed copy Attachment C- Business Associate Agreement Attachment D - Relevant Experience Form EVALUATION: The Government will award a contract resulting from this solicitation to quoter with lowest price technically acceptable. All quoters shall have a current registration in the System for Award Management (SAM) to be considered for award. All quoters shall be certified in the U.S. Small Business Administration (SBA) database to receive credit as a SDVOSB at the closing of the solicitation due date and time, and at the time of award. Please contact Jeneice Matthews for questions or other inquiries about this solicitation via email at jeneice.matthews@va.gov by 4:00p.m. Central Standard Time on January 7, 2026. If questions are received, an amendment to this RFQ will be posted with all questions and answers.

Update #1 ·

36C25626Q0226 Vocera Software License/Subscription Support and Maintenance at the Department of Veterans Affairs (VA), Michael E. DeBakey VA Medical Center (VAMC) located in Houston, Texas.

This is a combined synopsis/solicitation (CSS) for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) Overhaul Part 12 Acquisition of Commercial Products and Commercial Services with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a written solicitation document will not be issued.

The CSS number is 36C25626Q0226. It is issued as a Request for Quote (RFQ). The government anticipates awarding a Firm-Fixed Price resulting from this solicitation.

The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2025-06 (effective: 10/01/2025).

This solicitation is issued as a Service Disabled Veteran-Owned Small Business (SDVOSB) set aside.

The associated North American Industrial Classification System (NAICS) code for this procurement is 541519 with a small business size standard of $34,000,000.00.

The Contractor shall provide Vocera Software License/Subscription Support and Maintenance for the Vocera Communications in use at Michael E. DeBakey VAMC located at 2002 Holcombe Boulevard, Houston, Texas 77030 as operationally capable intended by the manufacturer and VA specifications.

A complete description of the requirement and/or applicable government need(s) are as follows: See attached 36C25626Q0226.

Contracting Office:

Department of Veteran Affairs

Network Contracting Office (NCO)-16

Galleria Financial Center

5075 Westheimer Road, Suite 750

Houston, TX 77056

Contract Specialist:

Jeneice Matthews

POC: jeneice.matthews@va.gov

Quote in response to this RFQ are due at 4:00 PM Central Standard Time, January 15, 2026. Quotes shall be submitted in writing and sent via email to jeneice.matthews@va.gov .

Please insert 36C25626Q0226 Quote in the subject line of your email. OFFEROR SHALL COMPLETE THE FOLLOWING LOCATED IN SECTIONS BELOW OF THIS SOLICITATION 36C25626Q0226 TO BE DEEMED ACCEPTABLE:

Section B- Contract Administration Data, Contractor contact information.

Volume 1- Technical / Volume 1 shall not contain any pricing information and shall clearly be labeled Volume 1 (Technical Volume).

Volume 2--Price / Volume 2 shall clearly be labeled Volume 2 (Price Volume) and shall not contain any technical information that should otherwise be contained within Volume 1. Complete and return Section B.2 Price/Cost Schedule. Contractor shall complete all pricing in the B.2 Price schedule. Contract Line Items (CLINS) without pricing will be found unacceptable. The price quote shall be legible, specific, and complete in every detail. (The Government seeks discounts. Identify any discounts offered and the amount within the line-item description).

Attachment B- 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023) (DEVIATION)

Return signed copy Attachment C- Business Associate Agreement

Attachment D - Relevant Experience Form

EVALUATION: The Government will award a contract resulting from this solicitation to quoter with lowest price technically acceptable. All quoters shall have a current registration in the System for Award Management (SAM) to be considered for award. All quoters shall be certified in the U.S. Small Business Administration (SBA) database to receive credit as a SDVOSB at the closing of the solicitation due date and time, and at the time of award.

Please contact Jeneice Matthews for questions or other inquiries about this solicitation via email at jeneice.matthews@va.gov by 4:00p.m. Central Standard Time on January 7, 2026. If questions are received, an amendment to this RFQ will be posted with all questions and answers.

Files

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