36C25626Q0226 0001_.pdf

36C25626Q0226 0001

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 19

0001 01-12-2026

580-26-2-255-0103

NONE

36C256

Department of Veterans Affairs Network Contracting Office 16 ATTN: Galleria Financial Center 5075 Westheimer Road, Suite 750 Houston TX 77056-5643

36C256

Department of Veterans Affairs Network Contracting Office 16 Galleria Financial Center 5075 Westheimer Road, Suite 750 Houston TX 77056-5643

To all Offerors/Bidders

36C25626Q0226

12-22-2025

X

X X

** HOUR & DATE for Receipt of Offers is EXTENDED to: 01-16-2026 4PM CST

See CONTINUATION Page x 1

The purpose of this amendment is to post questions and answers (Q&As) and to revise language in the solicitation.

See attached Q&As. This amendment will need to be signed and returned with quote submission to be eligible for award.

B.4 Statement of Work and replaced with the attached version.

POC: JENEICE MATTHEWS, jeneice.matthews@va.gov

Andres Apolinar Contracting Officer

To: All Offerors

The Network Contracting Office (NCO)-16 in support of the Michael E. DeBakey Veterans Affairs Medical Center (VAMC) received the following questions in response to Request for Quotation (RFQ) 36C25626Q0226.

Please see below for the Offeror’s questions and NCO 16’s respective answers accordingly.

1. Question #1: If not brand new, could you please provide the current / previous contract number?

Answer #1: 36C25621F0089

2. Question #2: 1. CLIN 0003 – Engage, Premier Support, Enterprise License, Per Bed (Qty: 540 EA):

Can the Government confirm whether the quantity of 540 licenses represents a fixed requirement for the base period, or if this quantity is an estimate based on current bed count or historical usage?

Answer#2: - This is based on current and projected usage.

3. Question #3: 2. CLINs 0005, 0006, 0007, and 0008 – Enterprise User Licenses and Add-Ons:

Please confirm whether these CLINs are intended to be cumulative (i.e., base user licenses plus add-ons) or alternative licensing configurations. Additionally, is there an expected total number of end users the Government anticipates supporting under this requirement?

Answer #3: - Yes, cumulative. It allows for max simultaneously end users of 650.

4. Question #4: 3. CLIN 0004 – Vocera Premier Support, SIP Telephony (Qty: 5 EA): Please clarify whether the five (5) SIP telephony units correspond to a specific number of ports or concurrent sessions, and whether this quantity is fixed for the base period.

Answer #4: - Yes, it is fixed for the base period. It is for concurrent sessions.

5. Question #5: 4. CLINs 0002 and 0009 – Premier Support Instances: Please confirm whether these CLINs represent separate support instances or if they are intended to cover the same Vocera environment under different licensing structures.

Answer #5: - Same, Vocera environment under different licensing structures. CLINs 0002 is for licenses being reinstated.

6. Question #6: 5. Scope of Support: Can the Government confirm whether remote support is acceptable to satisfy the support and maintenance requirements outlined in the solicitation, or if any on-site support is anticipated during the period of performance?

Answer #6: - Remote support is acceptable. On-site support is expected when necessary. Instances when Vocera admin may need additional support or if an issue cannot be resolved remotely.

7. Question #7: If exact quantities cannot be further defined at this time, any historical usage data or planning assumptions the Government can provide would be greatly appreciated to support consistent and fair pricing among offerors.

Answer #7: - Usage by 650 users simultaneously

8. See attached document: It seems there might be some miscommunication around the POP dates for the

DeBakey extension and RFQ that just went out.

Answer #8: See Revised Section B.3 Price/Cost Schedule and Statement of Work_Final #4. Period of Performance.

CONTINUATION PAGE

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1.00 EA __________________ __________________

BASE

Reinstatement fee for add-on support that is overdue Contract Period: Base POP Begin: 03-01-2026 POP End: 02-28-2027

1.00 EA __________________ __________________

BASE

Engage, Premier Support, Instance Contract Period: Base POP Begin: 03-01-2026

540.00 EA __________________ __________________

Engage, Premier Support, Enterprise License, Per Bed (Includes Platform License) Contract Period: Base POP Begin: 03-01-2026 POP End: 02-28-2027

0004 5.00 EA __________________ __________________

BASE

Vocera Premier Support, SIP Telephony, 6 ports Contract Period: Base POP Begin: 03-01-2026

Vocera Premier Support, Enterprise Lic, 150 Users Contract Period: Base POP Begin: 03-01-2026 POP End: 02-28-2027

0006 1.00 EA __________________ __________________

BASE

Vocera Premier Support, Enterprise Lic, 50 User Add-On Contract Period: Base POP Begin: 03-01-2026

Vocera Premier Support, Enterprise License - Voice, 150 User Add- On Contract Period: Base POP Begin: 03-01-2026

Vocera Premier Support, Enterprise License - Voice, 300 User Add- On Contract Period: Base

Vocera Platform, Premier Support, Instance Contract Period: Base

2.00 EA __________________ __________________

Vocera Platform, Premier Support, Virtual Appliance Contract Period: Base

Vocera Premier Support, Messaging, 50 users Contract Period: Base

3.00 EA __________________ __________________

Vocera Premier Support, Messaging, 50 user add-on Contract Period: Base

Vocera Premier Support, Messaging, 25 user add-on Contract Period: Base

Vocera Premier Support, Messaging, 25 user add-on - Prorated Contract Period: Base

Vocera Premier Support, Messaging, 50 user add-on - Prorated Contract Period: Base

Vocera Premier Support, Messaging, 300 user add-on - Prorated Contract Period: Base

BASE TOTAL AMOUNT:

OPTION YEAR 1

Vocera Engage, Premier Support, Instance Contract Period: Option 1 POP Begin: 03-01-2027 POP End: 02-29-2028

Engage, Premier Support, Enterprise License, Per Bed (Includes Platform License) Contract Period: Option 1

5.00 EA __________________ __________________

Vocera Premier Support, SIP Telephony, 6 ports Contract Period: Option 1

Vocera Premier Support, Enterprise Lic, 150 Users Contract Period: Option 1

Vocera Premier Support, Enterprise Lic, 50 User Add-On Contract Period: Option 1

Vocera Premier Support, Enterprise License - Voice, 150 User Add- On Contract Period: Option 1

Vocera Premier Support, Enterprise License - Voice, 300 User Add- On Contract Period: Option 1

Vocera Platform, Premier Support, Instance Contract Period: Option 1

Vocera Platform, Premier Support, Virtual Appliance

Contract Period: Option 1

Vocera Premier Support, Messaging, 50 users Contract Period: Option 1

Vocera Premier Support, Messaging, 50 user add-on Contract Period: Option 1

Vocera Premier Support, Messaging, 25 user add-on Contract Period: Option 1

Vocera Premier Support, Messaging, 25 user add-on - Prorated ) Contract Period: Option 1

Vocera Premier Support, Messaging, 50 user add-on - Prorated Contract Period: Option 1

Vocera Premier Support, Messaging, 300 user add-on - Prorated Contract Period: Option 1

OPTION YEAR 1 TOTAL AMOUNT:

OPTION YEAR 2

Vocera Engage, Premier Support, Instance Contract Period: Option 2 POP Begin: 03-01-2028 POP End: 02-28-2029

Engage, Premier Support, Enterprise License, Per Bed (Includes Platform License) Contract Period: Option 2

Vocera Premier Support, SIP Telephony, 6 ports Contract Period: Option 2

Vocera Premier Support, Enterprise Lic, 150 Users Contract Period: Option 2

Vocera Premier Support, Enterprise Lic, 50 User Add-On Contract Period: Option 2

Vocera Premier Support, Enterprise License - Voice, 150 User Add- On Contract Period: Option 2

Vocera Premier Support, Enterprise License - Voice, 300 User Add- On Contract Period: Option 2

Vocera Platform, Premier Support, Instance Contract Period: Option 2

Vocera Platform, Premier Support, Virtual Appliance Contract Period: Option 2

Vocera Premier Support, Messaging, 50 users Contract Period: Option 2

Vocera Premier Support, Messaging, 50 user add-on

Contract Period: Option 2

Vocera Premier Support, Messaging, 25 user add-on Contract Period: Option 2

Vocera Premier Support, Messaging, 25 user add-on - Prorated ) Contract Period: Option 2

Vocera Premier Support, Messaging, 50 user add-on - Prorated Contract Period: Option 2

Vocera Premier Support, Messaging, 300 user add-on - Prorated Contract Period: Option 2

OPTION YEAR 2 TOTAL AMOUNT:

OPTION YEAR 3

Vocera Engage, Premier Support, Instance Contract Period: Option 3 POP Begin: 03-01-2029 POP End: 02-28-2030

Engage, Premier Support, Enterprise License, Per Bed (Includes Platform License) Contract Period: Option 3

Vocera Premier Support, SIP Telephony, 6 ports Contract Period: Option 3

Vocera Premier Support, Enterprise Lic, 150 Users Contract Period: Option 3

Vocera Premier Support, Enterprise Lic, 50 User Add-On Contract Period: Option 3

Vocera Premier Support, Enterprise License - Voice, 150 User Add- On Contract Period: Option 3

Vocera Premier Support, Enterprise License - Voice, 300 User Add- On Contract Period: Option 3

Vocera Platform, Premier Support, Instance Contract Period: Option 3

Vocera Platform, Premier Support, Virtual Appliance Contract Period: Option 3

Vocera Premier Support, Messaging, 50 users Contract Period: Option 3

Vocera Premier Support, Messaging, 50 user add-on Contract Period: Option 3

Vocera Premier Support, Messaging, 25 user add-on Contract Period: Option 3

Vocera Premier Support, Messaging, 25 user add-on - Prorated ) Contract Period: Option 3

Vocera Premier Support, Messaging, 50 user add-on - Prorated Contract Period: Option 3

Vocera Premier Support, Messaging, 300 user add-on - Prorated Contract Period: Option 3

OPTION YEAR 3 TOTAL AMOUNT:

OPTION YEAR 4

Vocera Engage, Premier Support, Instance Contract Period: Option 4 POP Begin: 03-01-2030 POP End: 02-28-2031

Engage, Premier Support, Enterprise License, Per Bed (Includes Platform License) Contract Period: Option 4

Vocera Premier Support, SIP Telephony, 6 ports Contract Period: Option 4

Vocera Premier Support, Enterprise Lic, 150 Users Contract Period: Option 4

Vocera Premier Support, Enterprise Lic, 50 User Add-On Contract Period: Option 4 POP Begin: 03-01-2030

Vocera Premier Support, Enterprise License - Voice, 150 User Add- On Contract Period: Option 4 POP Begin: 03-01-2030

Vocera Premier Support, Enterprise License - Voice, 300 User Add-On Contract Period: Option 4 POP Begin: 03-01-2030

Vocera Platform, Premier Support, Instance Contract Period: Option 4 POP Begin: 03-01-2030 POP End: 02-28-2031

4010 2.00 EA __________________ __________________

OPTION YEAR 4

Vocera Platform, Premier Support, Virtual Appliance Contract Period: Option 4 POP Begin: 03-01-2030 POP End: 02-28-2031

1.00 EA __________________ __________________

OPTION YEAR 4

Vocera Premier Support, Messaging, 50 users Contract Period: Option 4 POP Begin: 03-01-2030

Vocera Premier Support, Messaging, 50 user add-on Contract Period: Option 4 POP Begin: 03-01-2030

Vocera Premier Support, Messaging, 25 user add-on Contract Period: Option 4 POP Begin: 03-01-2030

Vocera Premier Support, Messaging, 25 user add-on - Prorated ) Contract Period: Option 4

Vocera Premier Support, Messaging, 50 user add-on - Prorated Contract Period: Option 4

Vocera Premier Support, Messaging, 300 user add-on - Prorated Contract Period: Option 4

OPTION YEAR 4 TOTAL AMOUNT:

GRAND TOTAL

i. Prior to exercising any option, the Contracting Officer will ensure that it is still in the government’s best interest, with price and other factors considered.

ii. Any extension, in accordance with FAR 52.217-8 shall utilize pricing provided in the last option year to assist the Contracting Officer in conducting price analysis to determine Fair and Reasonable pricing. Thus, the offeror’s total price for the purpose of evaluation will include the option provision to extend the performance of the contract up to an additional six months, when the contractor is provided written notice. Thus, providing separate pricing for the optional six-month extension period is not required.

B.4 STATEMENT OF WORK

1. General Information:

The Department of Veterans Affairs (VA) Michael E. DeBakey VA Medical Center (VAMC) located at 2002 Holcombe Boulevard in Houston, Texas 77030 request Software License/Subscription Support and Maintenance which includes 1) One Year Perpetual License for use by Michael E. DeBakey VAMC, 2) One Year Subscription Term License for use by Michael E. DeBakey VAMC, 3) Software Maintenance Updates, and 4) Unlimited Technical Support as a follow on to the existing communication system. The contract shall be for a Firm- Fixed Price.

2. Non-Personal Services: The government shall neither supervise Contractor personnel nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the government assign tasks to, or prepare work schedules for, individual Contractor personnel. It shall be the responsibility of the Contractor to manage its personnel and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer immediately.

3. Place of Performance:

3.1 Michael E. DeBakey VA Medical Center

2002 Holcombe Blvd.

Houston, Texas 77030

4. Period of Performance: This is for a base of one (1) year, with four (4) additional, 1-year options to be exercised at the government discretion.

4.1 Base Year: March 1, 2026 – February 28, 2027

4.2 Option Year 1: March 1, 2027 – February 29, 2028

4.3 Option Year 2: March 1, 2028 – February 28, 2029

4.4 Option Year 3: March 1, 2029 – February 28, 2030

4.5 Option Year 4: March 1, 2030 – February 28, 2031

5. Equipment Schedule:

Manufacturer: Vocera

Item # Description/Part Number* Products (including software, licenses) Qty

0001 Add-on support 1-LT 0002 Engage, Premier Support, Instance 1-YR

Engage, Premier Support, Enterprise License, Per Bed (Includes Platform License)

540-EA

Vocera Premier Support, SIP Telephony, 6 ports

5-EA

Vocera Premier Support, Enterprise Lic, 150 Users

1-YR

Vocera Premier Support, Enterprise Lic, 50 User Add-On

1-YR

Vocera Premier Support, Enterprise License - Voice, 150 User Add-On

1-YR

Vocera Premier Support, Enterprise License - Voice, 300 User Add-On

1-YR

Vocera Platform, Premier Support, Instance

1-YR

Vocera Platform, Premier Support, Virtual Appliance

2-EA

Vocera Premier Support, Messaging, 50 users

1-YR

Vocera Premier Support, Messaging, 50 user add-on

3-EA

Vocera Premier Support, Messaging, 25 user add-on

3-EA

Vocera Premier Support, Messaging, 25 user add-on - Prorated

1-YR

Vocera Premier Support, Messaging, 50 user add-on - Prorated

1-YR

Vocera Premier Support, Messaging, 300 user add-on - Prorated

1-YR

6. Description: The Contractor shall furnish all labor, materials, parts/supplies, equipment, tools, supervision, trained technicians, and transportation required to provide access, licensure, updates, telephone support, maintenance and software support for Vocera Premier system including upgrades in accordance with original equipment manufacturer (OEM) specifications from 8:00a.m. – 4:30p.m. Central Time, weekdays, no holidays. The Perpetual Term License and Subscription Term Renewal is for the use of licenses, such as customer support, system maintenance, reasonable levels of enhancements, consulting services, messaging, appliance, engage per bed, and solutions for user identified improvements, programming budgeted for five (5 )days/year to cover miscellaneous needs identified by Michael E. DeBakey VAMC users located in Houston, Texas.

7. Tasks:

7.1 The Contractor shall maintain the Vocera Premier system and test immediately following receipt of order.

7.2 The Contractor shall provide software updates remotely, as they become available, or shipped on Compact Disc (CD) to the COR. Any updates to Vocera Comunications software must be made available to the COR within 30 days of release by the manufacturer.

7.3 Contractor shall provide services remotely for the Michael E. DeBakey VAMC.

7.4 The Contractor shall provide Vocera Premier software support to Michael E. DeBakey VAMC immediately following software installation and in accordance with this SOW.

7.5 The Contractor shall provide 24-hour telephone support (refer to Section 7.6 Communication

Services).

7.6 Communication Services: The Contractor shall provide 24-hour telephone support Monday through Friday excluding government observed holidays. The Contractor shall provide telephone support service to COR and respond to COR within one hour of a call placed by COR to the Contractor.

7.7 A call center shall be maintained for government assistance Monday – Friday 8:00a.m. – 4:30p.m. Central Standard Time, not including Federal holidays. This includes up to 5 after hours calls per year without additional costs.

7.8 A prorated license fee shall be assessed for the use of the software.

7.9 Software updates shall be provided at no additional charge.

7.10 The system software problem identification and enhancements with an amount not to exceed 9 days. This shall be conducted via teleconferences as no travel shall be included.

7.11 The Contractor shall maintain the Vocera Premier software support and system at all times on a Michael E. DeBakey VAMC server.

7.12 The Contractor shall maintain a person with VA security clearance to remotely access the system as needed.

7.13 The Contractor shall maintain a Return Material Authorization (RMA) Contact.

7.14 The Contractor shall interact with Michael E. DeBakey VAMC Information Technology

(IT) department as needed.

7.15 The Contractor shall provide on call services when VISTA/ Computer Patient and

Record System (CPRS) is down.

7.16 The Contractor shall provide maintenance of secure system configurations and participation in annual IT Federal Information Security Management Act (FISMA) assessments to ensure compliance with FISMA requirements.

7.17 Maintenance: The Contractor shall furnish a hard copy and one (1) electronic copy of the completed maintenance report to the COR within thirty (30) days after completion of the maintenance.

7.18 Copyrighted Materials: The Contractor shall not engage in any unauthorized duplication of copyrighted materials by photocopying or any other means that would expose the government to liability for penalties under existing or future copyright laws.

7.19 Office Equipment: The Michael E. DeBakey VAMC shall provide a server with access for official use only.

7.20 The Contractor shall provide assistance to Michael E. DeBakey VAMC user supporting servers, workstations, touch screen monitors, and Real Time Location System (RTLS) hardware when Contractor application software issues arise.

8. Delivery:

8.1 The Contractor shall send the first Vocera Premier software update within one week of receipt of effective date of award and commence telephone support immediately, coordinating with the Contracting Officer’s Representative (COR).

9. DELIVERABLES: The Contractor shall deliver to the COR a completed copy of the Contractor Rules of Behavior within three (3) workdays from contract award.

9.1 The Contractor shall submit personnel qualifications as per the SOW.

9.2 The Contractor shall submit a copy of insurance.

9.3 The Contractor shall submit a current and valid certificate/licensure.

9.4 The Contractor shall timely submit all reports and respond timely to service requests.

9.5 The Contractor shall complete training requirements as per the SOW.

10. Hours of Coverage:

10.1 All work shall be conducted from Monday through Friday at 8:00a.m. – 4:30p.m., excluding Federal holidays and unless other times are arranged in advance and approved in writing by the delegated VA POC. The government also observes Executive Orders, President’s Proclamation, and days designated by Federal Statute.

10.2 The government hereby provides notice, and the Contractor hereby acknowledges receipt that government personnel observe the listed days as holidays:

New Year’ Day January 01 Martin Luther King’s Birthday Third Monday in January

President’s Day Third Monday in February Memorial Day Last Monday in May Juneteenth Day Third Monday in June Independence Day July 04 Labor Day First Monday in September Columbus Day Second Monday in October Veteran’s Day November 11 Thanksgiving Day Fourth Thursday in November Christmas Day December 25

10.3 If the holiday falls on a Sunday, the following Monday will be observed as a national holiday. When a holiday falls on a Saturday, the preceding Friday is observed as a National holiday by U.S. government agencies, and any other day specifically declared by the President of the United States.

10.4 In addition to the days designated as holidays, the government observes the following days:

10.4.1 Any other day designated by Federal Statute.

10.4.2 Any other day designated by Executive Order.

10.4.3 Any other day designated by the President’s Proclamation

10.5 It is understood and agreed between the government and the Contractor that observance of such days by the government personnel shall not otherwise be a reason for an additional period of performance, or entitlement of compensation. In the event the Contractor’s personnel work during the holiday, they may be reimbursed by the Contractor, however, no form of holiday or other premium compensation shall be reimbursed either as a direct or indirect cost, other than their normal compensation for the time worked.

11. The following laws, regulations, policies, and procedures, including all subsequent changes or updates apply:

FAR Federal Acquisition Regulation VAAR Veterans Administration Acquisition Regulation Standards All applicable Federal, State, Local and Industry: Laws, Policies and Standards as applicable to the proper performance afore and hereafter described.

12. Glossary:

CO Contracting Officer CDR Contract Deficiency Report MEDVAMC Michael E. DeBakey VA Medical Center OEM Original Equipment Manufacturer OSHA Occupational Safety and Health Administration The Joint Commission Business Day: A business day includes the entire 24-hour period ending at midnight, and a notice required by the regulation is effective even if given outside normal business hours.

13. Parking: It is the responsibility of the Contractor personnel to park at the appropriate designated parking areas. The government does not validate or make reimbursement for parking violations of the contractor personnel under any circumstance.

14. Gray Market Prevention:

(a) No gray market or remanufactured items will be acceptable. Gray market items are OEM goods sold through unauthorized channels in direct competition with authorized distributors.

This procurement is for a service contract for the purchase of new medical products for the Michael E. DeBakey VAMC. No remanufactures or gray market items will be acceptable.

(b) Vendor shall be the Original Equipment Manufacturer (OEM) or an authorized approved vendor by the OEM for the proposed service contract for the purchase of new medical equipment to include replacement parts, such that the OEM’s warranty and service associated with the equipment and system is in accordance with the OEM terms and conditions.

(c) The delivery of gray market items to the VA in the fulfillment of an order/award constitutes a breach of contract. Accordingly, the VA reserves the right to enforce any of its contractual remedies. This includes termination of the contract or, solely at the VA’s election, allowing the Vendor to replace, at no cost to the government, any remanufactured or gray market item(s) delivered to a VA medical facility upon discover of such items.

15. Warranty: The Contractor shall warrant all components for a period of at least one year. The warranty must include unlimited telephone and e-mail support for questions regarding operation. All costs including parts, labor, travel, and other expenses necessary to repair equipment will be borne solely by the contractor at no additional cost to the U.S. Government.

16. Privacy Information:

16.1 The Contractor will not have access to VA desktop computers, nor will they have access to online resources belonging to the government while conducting services. The Contractor personnel shall secure (in a sealed envelope) and relinquish any documentation found anywhere on the VA grounds that contains sensitive VA patient and/or government information such as privacy information within 60 minutes of finding such documentation to the Privacy Officer, MEDVAMC. If the Privacy Officer is not available, please relinquish any documentation found to the VA Police Services in Building 100, first floor.

17. Safety: Safety precautions shall include, but are not limited to the following requirements:

a) Occupational Safety and Health Act (OSHA)

b) Applicable State and Local Safety Operation Procedures

c) VA Safety Practices and Policies, VAMC standard operating procedures, and any other

Federal, State, and Local regulations pertaining to the equipment listed for this contract.

d) JCAHO (The Joint Commission, formerly, Joint Commission Accreditation of Healthcare

Organizations)

18. Invoicing/ Billing Requirements

18.1 The Contractor shall submit requests for payment electronically to the VA’s Tungsten Network (https://www.fsc.va.gov/einvoice.asp ). Payment for services provided under the terms of this contract will be made upon delivery, inspection, and acceptance of all line items.

Invoices shall be properly prepared in accordance with Federal Acquisition Regulation (FAR) 52.212-4.

18.2 Invoices shall include, at a minimum, the following information:

a) PO (Purchase Order) number and Contract Number

b) Company Name, Address, and telephone number

c) Invoice Date

d) Invoice Number

19. Changes to the Statement of Work (SOW): Any changes to the SOW shall be authorized and approved only through written correspondence from the CO. A copy of each change will be kept in a project folder along with all other products of the project. Price/cost incurred by the Contractor through the actions of parties other than the CO shall be borne by the Contractor.

During the term of this contract, medical equipment may be added or deleted from this contract as equipment is replaced, added or removed from service at the medical facility. Any such change shall be reflected in a written modification to this contract signed by the Contractor and the Contracting Officer.

END OF SOW

B.4 STATEMENT OF WORK