36C25026Q0418_1.docx
DOCX document 15 KB Posted
- Attached to
- R499--After Hours Call Center
- Solicitation number
- 36C25026Q0418
About this file
This is a Presolicitation Notice for after-hours call center services issued by the Department of Veterans Affairs, Network Contracting Office 10. The VA seeks a service subscription plan for operator call answering services to support the Richard L. Roudebush VA Medical Center in Indianapolis, Indiana. The contract will be awarded on a firm, fixed-price basis for an abbreviated base year plus three one-year options, totaling 3.5 years if all options are exercised. This is a set-aside contract for Service-Disabled Veteran-Owned Small Businesses (SDVOSBC). The solicitation number is 36C25026Q0418, classified under Product Service Code R499 (Support-Professional: Other) and NAICS Code 561421 (Telephone Answering Services).
The RFQ is anticipated for release on June 2, 2026, with responses due by 9:00 AM Eastern Time on June 15, 2026. Written questions must be submitted via email to Contract Specialist Janel Tate at Janel.Tate-Montgomery@va.gov no later than 2:00 PM EST on June 5, 2026. The contracting office is located in Kettering, Ohio (ZIP 45409-1337), and all submissions should reference the above contact information for clarification or inquiries. The presolicitation notice will be archived 60 days after the response date.
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Text version
Presolicitation Notice Presolicitation Notice
| SUBJECT* |
| After Hours Call Center |
GENERAL INFORMATION
| CONTRACTING OFFICE’S ZIP CODE* |
| 45409-1337 |
| SOLICITATION NUMBER* |
| 36C25026Q0418 |
| RESPONSE DATE/TIME/ZONE |
| 06-15-2026 09:00 EASTERN TIME, NEW YORK, USA |
| ARCHIVE |
| 60 DAYS AFTER THE RESPONSE DATE |
| SET-ASIDE |
| SDVOSBC |
| PRODUCT SERVICE CODE* |
| R499 |
| NAICS CODE* |
| 561421 |
| PLACE OF PERFORMANCE |
| Richard L. Roudebush (RLR) VAMC |
1481 West 10th Street
Indianapolis IN
| POSTAL CODE |
| 46202 |
| COUNTRY |
| United States |
CONTACT INFORMATION
| CONTRACTING OFFICE ADDRESS |
| Department of Veterans Affairs |
Network Contracting Office 10 24 Frank Lloyd Wright Drive Lobby M, Suite M2200 Kettering OH 45409-1337
POINT OF CONTACT*
Contract Specialist Janel Tate Janel.Tate-Montgomery@va.gov 734-222-6179
ADDITIONAL INFORMATION
AGENCY’S URL
URL DESCRIPTION
AGENCY CONTACT’S EMAIL ADDRESS
EMAIL DESCRIPTION
DESCRIPTION
Posting Date: May 15, 2026
Type: Pre-Solicitation Notice
Agency/Office: Department of Veterans Affairs, Network Contracting Office 10
Title: After hours Switchboard Coverage Services
Classification Code: R499 - Support—Professional: Other
NAICS Code: 561421 – Telephone answering Services
Description:
The Department of Veterans Affairs, Network Contracting Office 10 is seeking to provide a service subscription plan for operator call answering services. The VA anticipates awarding a firm, fixed price contract for an abbreviated base year and three (3) one (1) year options for a total of 3.5 years of service, if all options are exercised.
The Government anticipates release of the RFQ to be June 2, 2026 with a due date of June 15, 2026. Questions must be submitted in written form via e-mail to Janel.Tate-Montgomery@va.gov no later than 2:00 pm EST June 5, 2026.
The point of contact for this RFQ is Ms. Janel Tate, Contract Specialist, Network Contracting Office 10. Ms. Tate can be reached at Janel.Tate-Montgomery@va.gov.
| *=Required Field |
| Presolicitation Notice |
Presolicitation Notice
File details come from the government source that posted it. Updated .