R426--Vocera Support System Administrator (VA-25-00014081)

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 16 is seeking a full-time on-site Vocera System Administrator for the Michael E. DeBakey VA Medical Center in Houston, TX. The solicitation (36C25625Q0538) requires an Original Equipment Manufacturer (OEM)-certified administrator to manage Vocera communication solutions, including device and software management, deployment optimization, training, and end-user support. Key contract requirements include a minimum of 2 years of experience, completion of required TMS courses including HIPAA & Privacy training, and submission of various forms such as SDVOSB registration and technical capability questionnaires. The evaluation will likely focus on past performance, technical capabilities, and compliance with specified qualifications. Offers are due by March 11, 2025, at 17:00 CST, with normal service coverage Monday through Friday from 7:00 AM to 7:00 PM CST, excluding federal holidays.

This procurement is explicitly set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 541519 with a size standard of $34 million. The contract includes a base period of 12 months with two additional 12-month option periods, potentially extending up to 6 months under FAR 52.217-8. The place of performance is located at 2002 Holcombe Blvd, Houston, TX 77030. Only Vocera Communications Inc. and its authorized resellers (Government Marketing and Procurement LLC and Alvarez Technology) are considered capable of providing the required specialized services due to proprietary system access requirements. While specific award value is not explicitly stated, the procurement is for a firm-fixed price contract focusing on ongoing software support and maintenance of hands-free communication badges used in specialty care areas. The wage determination indicates minimum wage rates starting at $17.75 per hour for covered workers under Executive Order 14026.