EO 14398 requirement - telephone operators SAN francisco
Active Purchase Order Awarded Last action
- Contract number
- 36C26127P0012
- Awardee
-
Career Management Associates Of Iowa, LLC UEI S7MMPLQMYNL9
- Awarding agency
-
Veterans Integrated Service Network 21
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $255,600
Award facts
- Opportunity
-
- R426--Telephone Operator/Switchboard Services Pre-Solicitation · 36C26126Q0970 · Posted May 21, 2026
- Contract value 20% obligated
-
- $255,600.00 Current, with exercised options
- $1,278,000.00 Potential, with all options
- Completion date 0% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 561421 Telephone Answering Services
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Competed under SAP · 11 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- San Francisco, CA 94121, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Original award | $255,600 |
About this award
Veterans Integrated Service Network 21 awarded a firm-fixed-price purchase order with a $1.278 million ceiling value to Career Management Associates Of Iowa, LLC, a service-disabled veteran-owned small business, on November 1, 2026, as a service-disabled veteran-owned small business set-aside. Place of performance is San Francisco, California (ZIP 94121), and the order's ultimate completion date is October 31, 2031. The originating pre-solicitation, posted May 21, 2026 by the Department of Veterans Affairs Network Contracting Office 21 with responses due June 1, 2026, anticipated no set-aside. It sought 24/7 telephone operator and switchboard services across three VA health care systems (Palo Alto, Central California in Fresno, and San Francisco), totaling 31 operators, with a service period beginning October 1, 2026, a base year, and four one-year options through September 30, 2031. Operators must answer calls within three rings, operate Cisco Finesse System phones and Stanford University paging systems, handle emergency codes and bomb threats, and comply with Privacy Act and Freedom of Information Act requirements. The government furnishes facilities, equipment, utilities, and telephone services, while the contractor furnishes personnel, training, supervision, insurance, benefits, and a continuity plan for service disruptions.
Quick answers
Who was awarded contract 36C26127P0012?
36C26127P0012 was awarded to Career Management Associates Of Iowa, LLC by Veterans Integrated Service Network 21 (Veterans Health Administration) on November 1, 2026.
How much is contract 36C26127P0012 worth?
The government has obligated $255,600 on 36C26127P0012. Its potential value, with all options, is $1,278,000.
Was contract 36C26127P0012 competed?
The extent of competition for 36C26127P0012 was competed under sap. The government received 11 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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