Q702--icad support services

The Department of Veterans Affairs Louis A. Johnson VA Medical Center in Clarksburg, West Virginia is seeking qualified contractors to provide licensing renewal and call center technical support services for iCAD (diagnostic imaging software used for 2D and 3D mammography studies). This is a Request for Quotation (RFQ) for commercial services classified under NAICS code 513210 (Software Publishers) with a Product Service Code of Q702 (Technical Medical Support). The contractor must provide technical support available 8:00 a.m. to 6:00 p.m. EST on business days, including license renewal, PACS/RWS connectivity support, CAD workflow assistance, DICOM integration, image quality questions, technologist training, remote diagnostics, software updates, and patching. The government will award the contract to the lowest priced technically acceptable offeror using a firm-fixed-price evaluation method. All quotations must be submitted via email to Contracting Officer Charles Willis at charles.willis@va.gov by March 3, 2026 at 1:00 p.m. EST, and all prospective quoters must be registered in SAM.gov prior to submission.

This solicitation includes set-asides for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and Veteran-Owned Small Businesses (VOSB), which must be registered and current in the SBA VetCert system and listed in the Veteran Integrated Platform (VIP) to be eligible for award. The estimated award value for this contract is $47 million. The contract will be structured as a Firm Fixed Price award with a base year running from March 27, 2026 to March 26, 2027, followed by four one-year option periods extending through March 26, 2031. Service reports must be submitted to the Contracting Officer's Representative within five working days of completion, and invoices must be submitted electronically monthly in arrears through the FSC e-Invoice Payment system. The place of performance is 1 Medical Center Drive, Clarksburg, West Virginia 26301, and the contractor will not require facility access or have access to VA sensitive information.