Q511 - VISN 10 - OHIO Optical Dispensing Service

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 10 is seeking qualified vendors to provide comprehensive optical dispensing services for five VA Medical Centers located in Ohio (Chillicothe, Cincinnati, Cleveland, Columbus, and Dayton) and their associated Community-Based Outpatient Clinics. The services required include fitting, adjusting, dispensing, repairing, and patient education for eyeglasses, with contractors responsible for determining pupillary distance, processing prescriptions through the VA's Remote Order Entry system, and maintaining accurate records. Key contract requirements mandate 100% customer service, 98% accuracy in order processing, optician error rates not exceeding two per optician per month, and monthly reporting submitted within five business days. The evaluation criteria emphasize company qualifications, business type (with interest in small business categories including service-disabled veteran-owned, HUB Zone, and 8(a) firms), multi-location service experience, ability to staff VA-provided office spaces, and previous government contracting experience. Interested vendors must submit a detailed capability statement not exceeding 10 pages by November 26, 2025, at 3:00 PM EST to Contracting Officer Thomas L. Bellamy via electronic submission.

This procurement does not utilize a set-aside designation. The historical trends data indicates approximately 90,500 estimated eyeglass orders annually across the multiple service locations, with patient volumes varying significantly by facility, with Columbus VAMC and Dayton VAMC demonstrating the highest monthly utilization rates. The contract will be structured as a firm-fixed price, single-award Indefinite Delivery/Indefinite Quantity agreement, though no specific budget range is disclosed in the pre-solicitation documentation. The historical data spans fiscal years 2024 and 2025, showing weekly patient interaction averages ranging from zero to 226 per facility, which provides vendors with detailed baseline utilization patterns for planning purposes. No current incumbent contractor information is identified in the pre-solicitation materials. The contract requires compliance with VA security and privacy requirements, professional licensures, and coordination with the Veteran Canteen Service for any retail sales of additional eyewear options.