Preventative Maintenance support services for the Illumina NextSeq 2000

The United States Army Medical Research Acquistion Activity (USAMRAA) intends to negotiate on a sole source basis in accordance with (IAW) FAR part 6 to Illumina as the only responsible source that can provide the Walter Reed Army Institute of Research (WRAIR),Medical Readiness Systems Biology Branch (MRBB) the required preventive maintenance services to WRAIRS exising equipment Illumina NEXTSeq 2000 located at at 503 Robert Grant Ave, Silver Spring, MD 20910 IAW the requirements of the Performance Work Statement (PWS). 

The support includes the following: 

• The contractor Contractor shall provide reagent replacement upon instrument failures, one annual Preventative Maintenance with one Operational Qualification, Operational Qualification upon major repair, and 24/7 remote technician support.
• The Contractor shall provide emergency on-site repair services with a 48-hour response time. The Contractor shall provide documentation (e.g., service report) detailing all repair services performed upon completion of services. 
  • The Contractor shall respond within 48-hours (Monday through Friday).
  • Prior to reporting to a service call, the contract’s services representation shall notify medical maintenance via email (usarmy.detrick.medcom-wrair.mbx.medical-maintenance@health.mil) and shall report in person or telephonically notify the maintenance manager of the building, room number, and telephone number prior to commencing services during normal duty operating hours (0800 to 1600 EST). During other than normal operating hours, the contractor's Contractor's representative shall report to the Administrative Officer of the Day (AOD) and notify medical maintenance via email.
  • The Government and the Contractor's service representative will exchange hazard communication information before the commencement of any repair.
  • When required, the Contractor's service representative will comply with the Occupational Safety and Health Administration (OSHA) lockout/tag-out standards while performing maintenance on Medical Devices/Medical Device Systems (MD/MDS).
  • Upon completion of services by the Contractor's service representative, a service report shall be provided to the COR or the AOD with an electronic copy of the service report submitted to medical maintenance at usarmy.detrick.medcom-wrair.mbx.medical-maintenance@health.mil. The service report shall provide detailed information regarding the cause of the MD/MDS malfunction and corrective action taken. It shall include, at a minimum, the time required to complete the work and a list of parts replaced with part numbers prior to leaving the facility. 
  • In the event all information is not available to the Contractor's service representative when services are performed, the initial service report shall include all available information to close work order within five days. The Contractor shall provide the balance of the required information to the clinical engineering manager no later than ten days after services are completed.
  • The Contractor shall have access to all necessary diagnostic software (if applicable). The Contractor shall use only Original Equipment Manufacturer (OEM) new or OEM refurbished repair parts.
  • The Contractor's service representative will be factory trained and have desired to have a minimum of two years of experience working on the contracted MD/MDS
  • The Contractor shall furnish all software updates/patches issued by the MD/MDS manufacturer.

The services will take place at  503 Robert Grant Ave, Silver Spring, MD 20910 WRAIR.