Presidential Libraries, Visitor Services System (VSS)

The National Archives and Records Administration seeks information on commercially available software-as-a-service solutions for a visitor services system to manage ticketing, payments, reporting, events, and reservations across its 14 Presidential Libraries and Museums. The system must integrate online and on-site sales capabilities, support reservations and rentals, generate statistical reports, and operate on a commercial cloud platform at FedRAMP moderate level with minimal customization. Responses are due by March 9 for consideration.

There is no set-aside for this pre-solicitation notice. The incumbent contractor is ACME Technologies, Inc. whose existing contract expires September 30, 2020. The visitor services system must manage transactions, reporting, and operations for over 500,000 annual visitors across 13 current library locations using various on-site point-of-sale devices. The RFI does not provide budget details but aims to identify commercial alternatives that can meet NARA's requirements for replacing the expiring contract in a timely manner.