PBGC Online and Telephone Surveys
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 140D0425Q0750
- Agency
-
Interior Business Center
Office of Policy Management and Budget, Department of the Interior
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 47QRAA19D0060-140D0425F0886 Federal contract award
- Awardee
- CFI Group Usa, L.L.C.
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Interior Departmental Offices Interior Business Center posted a Limited Source Justification Notice for PBGC Online and Telephone Surveys on behalf of the Pension Benefit Guaranty Corporation (PBGC). The contract, awarded on September 22, 2025, to CFI Group USA, LLC under contract number 47QRAA19D0060, provides specialized customer satisfaction survey services using the American Customer Satisfaction Index (ACSI) methodology. The sole-source justification is based on CFI Group's unique qualifications as the founding partner of ACSI, making them the only vendor capable of delivering the highly specialized survey services required to measure customer satisfaction across PBGC's programs, processes, contact centers, and activities in compliance with Executive Order 13571. The contract spans a twelve-month base period with four twelve-month option periods, running from September 18, 2025, through September 17, 2030, for a total potential duration of five years. While the contract value remains undisclosed, the government conducted market research that identified 3,054 potential vendors but determined only CFI Group could meet the specific, complex requirements for customized ACSI survey methodologies.
Notice text
PBGC Online and Telephone Surveys Awarded contract 47QRAA19D0060 to unknown vendor for unknown amount on 2025-09-22.
Files
| File | Type | Posted |
|---|---|---|
| A17_LSJ_-_PBGC_Online_and_Telephone_Surveys_Posting_Redacted_1.pdf |
On GovTribe
Work this opportunity
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity