Patient meal delivery system

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 10 seeks quotations for a complete, fully integrated trayline system to replace existing patient meal assembly equipment at the Louis Stokes Cleveland Veterans Affairs Medical Center, with quotations due August 10, 2026 at 5 PM EST.

Place of performance is Cleveland, Ohio (10701 East Boulevard, Cleveland, Ohio 44106). The procurement is unrestricted with no set-aside. NAICS code 333310 applies, with a size standard of 1,000 employees.

The solicitation requires a single manufacturer, authorized distributor, or authorized contractor reseller to provide a turnkey solution including removal of existing equipment, delivery, installation, configuration, testing, and staff training. The system must include a hot food server (4–5 wells), gravity shelf system with bin storage, non-refrigerated tray table, refrigerated tray table maintaining 41°F, refrigerated B-Cool storage unit, mobile tray dispenser, and mobile heated plate dispenser. All equipment must be new, stainless steel or corrosion-resistant, NSF certified or equivalent, UL listed, and compliant with healthcare sanitation standards. Equipment must operate on standard commercial electrical systems (120V–240V, single phase preferred) and fit within existing facility infrastructure without requiring major construction modifications, though the contractor is responsible for minor electrical, plumbing, or ducting adjustments. The facility serves approximately 375 daily patients and currently operates a 30-year-old trayline; it is converting lunch and dinner service from cold to hot meals using a retherming cart system.

Delivery, installation, and full system implementation must be completed within 90 calendar days of award with minimum 20 business days advance notice before delivery. F.O.B. is destination, and award will be made on an all-or-none basis.

Evaluation uses Best Value Tradeoff methodology: Technical factors (system integration, workflow efficiency, installation approach, maintainability, support) are weighted most important, followed by Past Performance, then Price. Offerors must submit authorized distribution letters, equipment brochures with detailed specifications, and line-item pricing for each component. A mandatory site visit is scheduled for July 29, 2026 at 2 PM EST; questions are due July 31, 2026 at 1 PM EST with responses posted August 3, 2026 on SAM.gov.