Passport Front-End Processing and Specialty Fee Collection Services

Closed Pre-Solicitation Posted

Solicitation number
SSN-11212024-CAPPT
Agency
Responses due
Set-aside
No set-aside

Opportunity facts

Place of performance
United States

Notice details come from SAM.gov. Updated .

About this opportunity

The Department of State (DOS), Bureau of Consular Affairs, Office of Passport Services (PPT) is seeking qualified U.S. domestic sources to provide front-end application processing and specialty lockbox services for U.S. Passport Applications. The contractor would be required to perform tasks such as tracking, batching, data entry, scanning, fee collection, secure upload, and document destruction within 24 hours of receipt, with the potential to process 30,000-66,000 applications daily. The agency is seeking providers with experience in wholesale global capacity lockbox services, data entry, data management, and technology/data security services. Responses are due by December 13, 2024, and capability statements are limited to 5 pages.

This procurement is not set aside for any specific business category. The agency has not identified any potential incumbents or current contractors. The notice does not provide any estimated award values or budget ranges, but indicates the potential daily processing volume of 30,000-66,000 applications. The notice is a Sources Sought, which means the agency is working to identify qualified sources before issuing a solicitation.

Notice text

The Department of State (DOS) Bureau of Consular Affairs (CA), Office of Passport Services (PPT) has a need for front-end application processing and specialty lockbox services to initiate processing of US Passport Applications and fulfill secure payment processing. The service provider could process approximately 30,000-66,000 applications daily. Front end processes and fee collection services include tracking, batching, data entry, scanning, fee collection, secure upload, and document destruction services within 24 hours of receipt. The Department is seeking to identify qualified sources from industry. The purpose of this Sources Sought Notice is to identify viable US Domestic sources for project planning, to include the exploration of technical Front End and commercially available capabilities for specialized lockbox services.

Please see the attachment for additional information and instructions on how to submit a response.

Files

File Type Posted
Front End and Fee Collection Sources Sought 2024.11.21.docx DOCX document

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