Oracle Software Support Licenses
Closed Pre-Solicitation Posted
- Solicitation number
- W9124J-24-Q-ORAC
- Agency
-
MICC Fort Sam Houston
Mission and Installation Contracting Command, Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 513210 Software Publishers
- Place of performance
- Washington, District of Columbia 20310, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Army Materiel Command Mission and Installation Contracting Command at Fort Sam Houston is issuing a pre-solicitation notice for a federal contract opportunity to provide Oracle software support and maintenance licenses. The government requires the contractor to provide full Premier Support, including software updates, fixes, security alerts, access to customer support systems, and related services. The contractor must be able to provide these services in a Microsoft Azure Cloud environment. The government reserves the right to review and potentially terminate, transfer, or reassign the software licenses at the end of each option period based on the original terms and conditions.
This opportunity is not set aside for any particular business category. The incumbent contractor is Dynamic Systems, Inc. under contract number NNG15SC09B / W519TC23F0561. The government estimates the contract will include 5 Oracle Software Update License & Support renewals, but has not provided a specific award value or budget range. Responses to the Sources Sought Notice are due by 1:00 PM CT on May 15, 2024.
Notice text
G-9 Oracle Maintenance Support Renewal Statement of Work
Provide full Premier Support in Microsoft Azure Cloud to include:
- Premier Support: Software Update License & Support Program releases in the Premier Support phase of Oracle's product support lifecycle will receive Software Update License & Support. Software Update License & Support consists of:
- Program updates, fixes, security alerts, and critical patch updates.
- Tax, legal, and regulatory updates.
- Upgrade scripts.
- Certification with most new third-party products/versions.
- Major product and technology releases, which includes general maintenance releases, selected functionality releases, and documentation updates.
- Assistance with service requests 24 hours per day, 7 days a week.
- Access to My Oracle Support or MySQL Customer Support Center (24 x 7 web- based customer support systems), including the ability to log service requests online, unless stated otherwise.
- Non-technical customer service during normal business hours. For MySQL programs, web-based support is provided through MySQL Customer Support Center. All other Oracle program web-based support is provided through My Oracle Support.
- Extended Support: Extended Support may be required for customers who wish to maintain an older version of the PALs during the process of upgrading to the latest version, extended Premier Support shall be offered. Extended Support shall not exceed a flat lined percentage rate of 5%. The Extended Software Update License & Support consists of:
- Program updates, fixes, security alerts, and critical patch updates
- Tax, legal and regulatory updates
- Upgrade scripts
- Major product and technology releases, if and when made available at Oracle's discretion, which may include general maintenance releases, selected functionality releases and documentation updates
- Assistance with service requests 24 hours per day, 7 days per week
- Access to the customer support systems specified in the Web-Based Customer Support Systems section below (24 x 7 web-based customer support systems), including the ability to log service requests online, unless stated otherwise.
- Access to Platinum Services as described at
- http://www.oracle.com/us/support/library
- Non-technical customer service during normal business hours
The Government will have the right to request Oracles review of PALs at the end of each option period to determine if the original terms and conditions allow for termination, transfer and/or reassignment. After review of the original terms and conditions, the Government will have the right to terminate, transfer and/or reassign in accordance with the original terms and conditions of the PAL product(s) going into the following option period.
Files
| File | Type | Posted |
|---|---|---|
| 2024 Oracle Bill of Materials .xlsx | XLSX spreadsheet | |
| W9124J-24-Q-ORAC SSN Q and A.xlsx | XLSX spreadsheet | |
| 2024 Oracle Statement of Work.pdf | ||
| Sources Sought Notice (SSN) - W9124J-24-Q-ORAC (Final).pdf |
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