Oracle Maintenance

The Department of the Army Contracting Command - Rock Island Arsenal (ACC-RI) is seeking a Rough Order of Magnitude (ROM) for Oracle Premier Support Maintenance services covering previously acquired licenses through this Request for Information. The solicitation covers comprehensive support services including program updates, security patches, critical patch updates, tax and regulatory updates, upgrade scripts, major releases, documentation updates, and third-party product certification. Key requirements include 24/7 assistance with service requests and access to My Oracle Support or MySQL Customer Support Center for online service request logging, with non-technical customer service available during standard business hours (0800-1700, Monday-Friday, excluding Federal Holidays). Only contractors holding an authorized letter of supply for Oracle Premier Support Maintenance are encouraged to respond. The deadline for submitting responses is April 6, 2026, at 1500 Central Time, and contractors should direct questions to Contract Specialist Mya Shatek (mya.a.shatek.civ@army.mil) or Contracting Officer Shelly Hitt (shelly.a.hitt.civ@army.mil).

This pre-solicitation notice carries no set-aside designation and identifies no incumbent contractor. The solicitation requires itemized pricing presented on an individual basis without bundled offerings across a substantial license base, including Oracle Database Enterprise Edition (1,965 licenses), Diagnostics Pack (1,291), Tuning Pack (1,291), Partitioning (1,132), Advanced Security (240), WebLogic Suite (202), Oracle Database BI Server Edition (6), Active Data Guard (44), Business Intelligence Publisher/Processor (16), Business Intelligence Publisher/Named User Plus (50), and various programmer and developer licenses. No specific award value or budget range has been disclosed in this RFI phase. This market research activity is designated with Solicitation Number W519TC-26-R-254 and represents an early opportunity for qualified Oracle Premier Support vendors to provide pricing guidance that will inform the government's formal procurement strategy.