RFI 01APRIL2026.docx
DOCX document 1 MB Posted
- Attached to
- Oracle Maintenance
- Solicitation number
- W519TC-26-R-254
About this file
This is a Request for Information (RFI) issued by the Department of the Army Contracting Command - Rock Island (ACC-RI) seeking a Rough Order of Magnitude (ROM) for Oracle Premier Support Maintenance on Previously Acquired Licenses (PALs). The RFI was issued on April 1, 2026, with responses due by April 6, 2026, at 1500 Central Time. Only contractors holding an authorized letter of supply for Oracle Premier Support Maintenance are encouraged to respond. The solicitation covers support for multiple Oracle products including Oracle Database Enterprise Edition (1,965 licenses), Diagnostics Pack (1,291), Tuning Pack (1,291), Partitioning (1,132), Advanced Security (240), Weblogic Suite (202), Oracle Database BI Server Edition (6), Active Data Guard (44), Business Intelligence Publisher/Processor (16), Business Intelligence Publisher/Named User Plus (50), and various programmer and developer licenses.
The required support services include program updates, fixes, security alerts, critical patch updates, tax and regulatory updates, upgrade scripts, and certification with third-party products. Contractors must provide 24/7 assistance with service requests and access to My Oracle Support or MySQL Customer Support Center for online service request logging. Non-technical customer service is required during business hours (0800-1700, Monday-Friday, excluding Federal Holidays). Interested contractors should direct questions to Contract Specialist Mya Shatek (mya.a.shatek.civ@army.mil) and Contracting Officer Shelly Hitt (shelly.a.hitt.civ@army.mil).
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| File | Type | Posted |
|---|---|---|
| RFI 01APRIL2026 Amended.docx | DOCX document |
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DEPARTMENT OF THE ARMY
ARMY CONTRACTING COMMAND- ROCK ISLAND
3055 RODMAN AVENUE
ROCK ISLAND, IL 61299-8000
April 1, 2026
Dear Contractor, The due date for this submission is 6 April 2026, 1500 Central Time.
Issuing Office: US Army Contracting Command – Rock Island (ACC-RI), Rock Island Arsenal, IL
This is a Request for Information (RFI) for Oracle Premier Support Maintenance on Previously Acquired Licenses (PALs). We are seeking a Rough Order of Magnitude (ROM) for the services listed below. Contractors who hold an authorized letter of supply for Oracle Premier Support Maintenance are encouraged to respond.
The contractor shall provide a ROM for Oracle Premier Support Maintenance on the PALs listed below.
| Product |
| Qty |
| Oracle Database Enterprise Edition |
| 1965 |
| Diagnostics Pack |
| 1291 |
| Tuning Pack |
| 1291 |
| Partitioning |
| 1132 |
| Advanced Security |
| 240 |
| Weblogic Suite |
| 202 |
| Oracle Database BI Server Edition |
| 6 |
| Active Data Guard |
| 44 |
| Business Intelligence Publisher/Processor |
| 16 |
| Business Intelligence Publisher/Named User Plus |
| 50 |
| Oracle Programmer - Named User Perpetual |
| 2 |
| Programmer - named user plus |
| 1 |
| Internet Developer Suite |
| 4 |
| Programmer - named user |
| 1 |
The support shall include the following:
• Program updates, fixes, security alerts, and critical patch updates.
• Tax, legal, and regulatory updates.
• Upgrade scripts.
• Certification with most new third-party products/versions.
• Major product and technology releases, which includes general maintenance releases, selected functionality releases, and documentation updates.
• Assistance with service requests 24 hours per day, 7 days a week.
• Access to My Oracle Support or MySQL Customer Support Center (24 x 7 web- based customer support systems), including the ability to log service requests online, unless stated otherwise.
• Non-technical customer service during business hours, 0800-1700, 5 days a week excluding Federal Holidays. For MySQL programs, web-based support is provided through MySQL Customer Support Center.
Please submit questions to contract specialist Mya Shatek, mya.a.shatek.civ@army.mil and contracting officer Shelly Hitt, shelly.a.hitt.civ@army.mil.
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