Oracle Maintenance Support

The Department of the Army Materiel Command Contracting Command at Rock Island Arsenal is seeking market research and a non-binding Rough Order of Magnitude (ROM) for enterprise software support and maintenance services for previously acquired Oracle licenses through this Request for Information. The Government is evaluating both Oracle-provided and independent third-party support options available in the marketplace to sustain legacy Oracle software assets over time. Key requirements include itemized, non-bundled pricing for each of 15 Oracle product lines, with support services encompassing technical support for deployed environments, break/fix support and issue resolution, security and regulatory updates, operational guidance, 24x7 assistance for critical issues, and customer support during normal business hours. Responses are due by April 14, 2026, at 1500 Central Time, and inquiries should be directed to Contract Specialist Mya Shatek or Contracting Officer Shelly Hitt. This is a non-binding market research effort rather than a formal solicitation, allowing the Government to understand available support options before proceeding to formal procurement.

The procurement carries no set-aside designation and does not identify any incumbent contractors. The scope encompasses 15 Oracle product lines with specific license quantities, including 1,965 Oracle Database Enterprise Edition licenses, 1,291 Diagnostics Pack licenses, 1,291 Tuning Pack licenses, 1,132 Partitioning licenses, and smaller quantities of advanced products such as WebLogic Suite, Business Intelligence Publisher, and Active Data Guard. While no specific award value or budget range is disclosed in this pre-solicitation notice, the substantial number of licenses across multiple product lines indicates a significant enterprise software support requirement. Offerors should prepare detailed pricing proposals reflecting the complexity of supporting this diverse Oracle product portfolio across the Army's enterprise environment.