Operations & maintenance (o&m) support for division of logistics services (DLS)
Closed Special Notice Posted
- Solicitation number
- NIH-SS-11292024
- Agency
-
Office of Logisitics and Acquisition Operations
National Institutes of Health, Department of Health and Human Services
- Responses due
- Set-aside
- 8(a) Sole Source
Opportunity facts
- NAICS code
- 541511 Custom Computer Programming Services
- Place of performance
- Bethesda, Maryland 20892, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The National Institutes of Health (NIH) has issued a Special Notice announcing its intent to award a sole source, Firm-Fixed-Price purchase order to Acro Systems, Inc. for Operations & Maintenance (O&M) Support for the Division of Logistics Services (DLS). The opportunity is specifically for contractor application support, including application development, database administration, and customer service for three critical NIH logistics systems: the Property Excess Product Catalog, Supply Center Product Catalog, and Supply Center Point of Sale application. This procurement supports the DLS, which manages logistics for 27 NIH Institutes and Centers, overseeing $1.8 billion in accountable property and facilitating the movement of critical lab, office, and personal protective equipment (PPE) products worldwide. The contract is being pursued under FAR Part 6.302-1, with Acro Systems identified as the only known responsible source capable of providing the required services.
Contractors interested in this opportunity must submit capability statements by 9:00 a.m. EST on December 3, 2024, demonstrating their ability to perform the work. The submission must include pricing details, DUNS number, Tax Identification Number (TIN), and business size certification. This procurement is set aside as an 8(a) Sole Source contract, with award anticipated within 5 days of the notice unless other capable sources are identified. All potential offerors must be registered in SAM.gov prior to award consideration. The contractor will be responsible for maintaining system availability during business hours, providing technical support with specified Service Level Agreement (SLA) response times, performing daily data maintenance, ensuring security compliance, and supporting cloud migration to the STRIDES environment. Key personnel requirements include providing a Technical Subject Matter Expert (SME) and Project Manager, along with monthly status reports and comprehensive technical documentation. The overall objective is to ensure continuous, efficient logistics support across the NIH's extensive network of institutes and centers.
Notice text
The National Institutes of Health intends to award a Firm-Fixed-Price purchase order to Acro Systems, Inc. 438 N. Frederick Ave #303 Gaithersburg, MD 20877.
In accordance with FAR Part 6.302-1, the Contractor is the only known responsible source who can provide the instrument as no other source has been identified who can provide the requirement listed below.
The requirement is to obtain Operations & Maintenance (O&M) Support for the Division of Logistics Services (DLS). The Division of Logistics Services (DLS) is responsible for logistics support of the 27 Institutes and Centers across NIH. Whether through the congressional mandate of compliance for $1.8 Billion worth of accountable property for its full lifecycle, or the movement of people and critical lab, office, and PPE products worldwide, DLS is responsible for timely, accurate, and first-time right logistics response to the NIH community. DLS is responsible for applications that support business operations in supply management and property management. DLS requires Contractor Application Support, including application development, database administration, and
customer service support, for the following applications:
• NIH Property Excess Product Catalog (https://
excessproductcatalog.od.nih.gov/ec/dashboard#!/home)
• NIH Supply Center (NIHSC) Product Catalog (https://
nihsccatalog.od.nih.gov/pc/)
• NIH Supply Center Point of Sale (POS) application (https://nihsc.sssod.
nih.gov/nihsc/login.do)
Note that the Contractor Application Support will coordinate with other service providers that support infrastructure and hosting operations and maintenance (O&M), security documentation, re-platforming web-based applications to a cloud environment, and decommissioning activities for applications no longer in service. Please see the attached statement of work for additional requirements.
Additional Supporting Facts:
Note that the Contractor Application Support will coordinate with other service providers that support infrastructure and hosting operations and maintenance (O&M), security documentation, re-platforming web-based applications to a cloud environment, and decommissioning activities for applications no longer in service.
Files
| File | Type | Posted |
|---|---|---|
| Final DLS IT Support Service_SOW.pdf | ||
| Notice of Intent to Sole Source Template.pdf |
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