Online Learning Center (OLC) Learning Management System (LMS) Helpdesk Support Services
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 70T01026F7670N008
- Agency
-
Transportation Security Administration
Department of Homeland Security
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 47QTCA18D006V-70T01026F7670N008 Federal contract award
- Awardee
- Quasars Incorporated
- NAICS code
- 541519 Other Computer Related Services
- PSC
- 7E20 IT and Telecom - End User: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools (HW/Perp SW)
- Place of performance
- Springfield, Virginia, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Transportation Security Administration intends to award a sole-source modification to Task Order 70T01026F7670N008 under the GSA Multiple Award Schedule to Quasars, Inc., a small business, for Online Learning Center Learning Management System helpdesk support services.
The justification cites urgency under GSAR 538.7104-3(b) Exceptions, emphasizing that Quasars is the only contractor able to provide immediate, continued performance without incurring unacceptable delays. The basis includes the complexity of TSA's enterprise training initiatives, TSA Personnel Security vetting requirements for new personnel (up to 60 days), and the technical expertise required for system configurations and compliance standards. The modification reduces the initial five-year period of performance to nine months, ending May 19, 2027, to allow for service continuity while TSA conducts a competitive follow-on procurement following an agency-level protest. The nine-month period comprises a six-month base with three one-month option periods. Services include Tier 1.5 and Tier 2 helpdesk support, program and project management, IT consultation, ongoing maintenance, information system security support, and communications and change management, serving approximately 70,000 end-users within TSA's Training and Development division. Price reasonableness was determined through market research and comparison to current rates under the existing task order. NAICS code 541519 applies, with a $34 million size standard.
Notice text
The purpose of this justification is to execute a modification of Task Order 70T01026F7670N008 on a sole source basis under the General Services Administration (GSA) Multiple Award Schedule (MAS) to Quasars (small business) for the provision of Online Learning Center (OLC) Learning Management System (LMS) Helpdesk Support Services to sustain daily OLC operations, maintenance and system enhancements for TSA’s OLC and the content it supports.
Awarded contract 47QTCA18D006V to unknown vendor for unknown amount on 2026-08-19.
Files
| File | Type | Posted |
|---|---|---|
| OLC Helpdesk JA FE_Redacted.pdf |
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