OFL (LMS) Lab Management Software

The Department of Veterans Affairs Veterans Health Administration, Veterans Integrated Service Network 20, seeks Lab Management Software (LMS) and Digital Lens Calculation services for its Optical Fabrication Laboratory, with responses due October 2, 2026. This is a 100% Small Business Set-Aside requiring active Small Business Certification and SAM registration.

Place of performance is the Boise VA Medical Center, 500 W. Fort Street, Building 28, Boise, Idaho. The LMS must achieve 100% compatibility and immediate interface upon award with VA systems including CPRS, VistA, and Cerner. The contractor must provide 24-hour telephonic and online technical support, unlimited remote order entry and job checking from multiple VA sites, automatic software updates, and digital lens calculations for all standard materials and lens types. A dedicated Program Manager must be identified within 48 hours of award and respond to inquiries within 2 hours. The VISN 20 OFL manufactures 100,000 to 200,000 pairs of eyeglasses annually (average 150,000 pairs) and 2,000 to 90,000 pairs of digitally calculated eyewear per year (average 5,000 pairs monthly).

This is a Firm-Fixed-Price contract with a base period from January 1, 2027, through December 31, 2028, plus four one-year option periods through December 31, 2032. The procurement is Brand Name or Equal. Performance metrics include 99% LMS system uptime during normal business hours (6:00 AM–4:30 PM Mountain Time, Monday–Friday, excluding federal holidays), 100% accuracy of lens calculation data, and 99% availability of 24-hour support. Failure to meet standards results in 10% invoice reductions. Responses must address technical capabilities (5-page limit), relevant experience within the past five years (5-page limit), and past performance with 3–5 similar contracts. The NAICS code is 541519, Other Computer Related Services; PSC is Q511, Ophthalmology & Optometry. Contracting Officer Nazanin Kreiner, nazanin.kreiner@va.gov, accepts no phone inquiries.