NPDB Customer Support Program Operations Center (CSPOC) Bridge
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 47QTCC26DW042_75R60227F80003
- Agency
-
Headquarters
Health Resources and Services Administration, Department of Health and Human Services
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 47QTCC26DW042-75R60227F80003 Federal contract award
- Awardee
- Sparksoft Corporation
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
- Place of performance
- Columbia, Maryland 21046, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Health Resources and Services Administration (HRSA), within the Department of Health and Human Services, has awarded bridge task order 47QTCC26DW042 on a sole-source basis under a limited sources justification for customer service and program operations support for the National Practitioner Data Bank (NPDB) Customer Support Program Operations Center (CSPOC), with an award date of October 15, 2026. The notice description does not name the vendor or amount; the attached justification identifies Sparksoft Corporation as the awardee and estimates total value at $937,948, including GSA contract access fees. The Set Aside line reads "No Set-Aside Used." The order is placed under the GSA Polaris Governmentwide Acquisition Contract.
The action is an exception to fair opportunity under FAR 16.507-6(b)(1), urgent agency need, because fair opportunity would result in unacceptable delays. Contractor personnel require time to obtain Personal Identity Verification (PIV) cards and system access before bridge performance begins. The current order expires November 30, 2026, and performance begins December 1, 2026.
The bridge consists of a three-month base period and one three-month option period, not to exceed six months total. Scope includes web content development, general call center and email support for NPDB users, program operations support, and outreach. The notice is classified under NAICS 541611 and PSC DE01.
Market research identified six WOSB firms capable of performing the work under Polaris. HRSA is separately pursuing a competitive follow-on acquisition to restore competition and establish a blanket purchase agreement with eligible Polaris awardees. Fair and reasonable pricing will be determined through price analysis and historical pricing comparison with current order performance.
Notice text
The purpose of this requirement is to provide customer service and program operations support for the NPDB program, which will include web content development, general Call Center and email support to the NPDB users on all NPDBrelated issues, questions, or concerns, NPDB program operations support, and outreach.
Awarded contract 47QTCC26DW042 to unknown vendor for unknown amount on 2026-10-15.
Files
| File | Type | Posted |
|---|---|---|
| JEFO BHW CSPOC Redacted Final_Redacted.pdf |
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