Notification of Government Intent to Sole Source, Service Plan/Service Agreement (Customer Technical Support Plan), ScriptPro Robotic Prescription Dispensing System, Gulf Coast Veterans Health Care System, Biloxi, MS 39531 / Pensacola, FL 32507 & 32512

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 16 has issued a Special Notice announcing its intent to sole source a Customer Technical Support Plan for ScriptPro Robotic Prescription Dispensing Systems. The sole source agreement will be awarded to ScriptPro, USA Inc. to provide technical support services for three Gulf Coast Veterans Health Care System facilities located in Biloxi, Mississippi and Pensacola, Florida. The contract will have a base year from October 1, 2025 through September 30, 2026, with two additional option years, and carries a total estimated value of approximately $550,000. The agency has categorized this procurement under NAICS code 811210 for Electronic and Precision Equipment Repair and Maintenance.

The sole source justification is based on ScriptPro being the original equipment manufacturer and the only provider capable of delivering the comprehensive Customer Technical Support Plan required for the existing robotic prescription dispensing systems. The support plan includes critical services such as 24/7/365 Help Desk support, on-site field service repair, preventive maintenance, software and drug database updates, and ongoing interface maintenance. Any interested parties have until September 19, 2025 to respond to this notice, though the government intends to proceed with the sole source award due to the specialized nature of the equipment and services required. ScriptPro will provide these services through their existing GSA Contract 36F79719D0135, which remains valid through June 30, 2029. The contract award is expected on October 1, 2025, ensuring continuity of coverage as existing service agreements are set to expire.