S02 FINAL Intent to Sole Source 36C25625Q1514 Customer Technical Support Plan ScriptPro Prescription Dispensing System.pdf

Special Notice

SUBJECT* Notification of Government Intent to Sole Source, Service Plan/Service Agreement (Customer Technical Support Plan), ScriptPro Robotic Prescription Dispensing System, Gulf Coast Veterans Health Care System, Biloxi, MS 39531 / Pensacola, FL 32507 & 32512

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE* 39531

SOLICITATION NUMBER* 36C25625Q1514

RESPONSE DATE/TIME/ZONE 09-19-2025 1300 EASTERN TIME, NEW YORK,

USA

ARCHIVE 15 DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS N

PRODUCT SERVICE CODE* J065

NAICS CODE* 811210

CONTRACTING OFFICE ADDRESS Department of Veterans Affairs Gulf Coast Veterans Health Care System Network Contracting Office (NCO) 16 400 Veterans Avenue BLDG 10 Biloxi, MS 39531

POINT OF CONTACT*

Department of Veterans Affairs Gulf Coast Veterans Health Care System Network Contracting Office (NCO) 16 ATTN: C. Robert Oravetz 400 Veterans Avenue BLDG 10 Biloxi, MS 39531

ADDITIONAL INFORMATION

AGENCY’S URL https://www.va.gov/

URL DESCRIPTION VA

AGENCY CONTACT’S EMAIL ADDRESS christopher.oravetz@va.gov

EMAIL DESCRIPTION CO e-mail address

NOTICE OF GOVERNMENT INTENT TO SOLE SOURCE

The Department of Veterans Affairs, Network Contracting Office (NCO) 16, proposes to enter into a non-competitive, sole source agreement with the following contractor, for the following services, in support of the following facilities for the following time periods.

Contractor ScriptPro, USA Inc., UEI: RTB3DEMJ91U4, 5828 Reeds Road, Mission, KS 66202-2740 Services Description Service Plan/Service Agreement for ScriptPro Robotic Prescription Dispensing System (ScriptPro Customer Technical Support Plan) Facilities Supported:

Gulf Coast Veterans Health Care System (GCVHCS)

• Biloxi VA Medical Center, 400 Veterans Ave, Biloxi, MS 39531.

• Joint Ambulatory Care Clinic, 790 Veterans Way, Pensacola, FL 32507

• Navy Hospital Pensacola, 6000 W US-98 Pensacola, FL 32512

Expected Duration of Agreement

Base Year: 10/1/2025 thru 09/30/2026 Option Year One: 10/01/2026 thru 09/30/2027

Option Year Two: 10/01/2027 thru 09/30/2028

The authority for this action is FAR 6.302-1, Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements. The total estimated total cost of this acquisition (all sites, all performance periods) is approximately $550,000.00. The applicable North American Industry Classification System (NAICS) code is 811210 – Electronic and Precision Equipment Repair and Maintenance with a size standard of $34 million. The expected award date for this agreement is on or about October 1st, 2025.

A service plan/service agreement (ScriptPro Customer Technical Support Plan) is needed for ScriptPro Robotic Prescription Dispensing Systems currently being used by Gulf Coast Veterans Health Care System (GCVHCS) because existing service plans/service agreements which are currently providing coverage will be expiring. This includes service plans/service agreements that were included with (or which were part of) the initial purchase of the equipment.

The service plan/service agreement (ScriptPro Customer Technical Support Plan) to be acquired is needed to ensure continuity of coverage so that the equipment can function at full capacity and as intended by the manufacturer. The contractor will provide an all-inclusive support agreement (that includes but which is not limited to) the following services: 24/7/365 (24 hours a day, 7 days a week, 365 days a year) Help Desk support to address questions and problems on an immediate, real-time basis; on-site field service repair; preventive maintenance; software updates; drug database updates;

and ongoing interface maintenance. The ScriptPro Customer Technical Support Plan to be acquired is proprietary in nature to the manufacturer, ScriptPro, USA Inc., UEI: RTB3DEMJ91U4.

A sole source letter from the manufacturer, ScriptPro, USA Inc. was obtained and confirms that the service plan/service agreement needed by the government (i.e., ScriptPro Customer Technical

Support Plan) can only be obtained from ScriptPro, USA Inc. from their GSA Contract (36F79719D0135 / Valid Thru June 30th, 2029). While new ScriptPro equipment purchases (with accompanying coverage) can be executed through a ScriptPro distributor a standalone service plan/service agreement (for existing equipment previously purchased) can only be obtained from the manufacturer directly.

In their sole source letter, the following was stated by ScriptPro USA, Inc.

-ScriptPro is the sole source service provider of the ScriptPro Customer Technical Support Plan.

-ScriptPro supports the product direct throughout the United States under the Customer Technical Support Plan.

-ScriptPro is to be contacted directly for support renewals, equipment moves, and other additional services.

-As the Original Equipment Manufacturer (OEM), ScriptPro is the only source for maintenance, updates, modifications, and/or upgrades to ScriptPro system(s).

-ScriptPro’s GSA contract #36F79719D0135 states the warranties are voided if equipment or software is installed and/or is modified without prior written authorization/consent from ScriptPro.

This notice is not a request for Expressions of Interest (EOI), offers, proposals, quotations, or bids, and no solicitation will be issued.

Contracting Office Address:

Gulf Coast Veterans Health Care System 400 Veterans Avenue BLDG 10 c/o Engineering Service Biloxi, MS 39531 United States

Place of Performance:

Gulf Coast Veterans Health Care System (GCVHCS) Biloxi VA Medical Center, 400 Veterans Ave, Biloxi, MS 39531.

Joint Ambulatory Care Clinic, 790 Veterans Way, Pensacola, FL 32507 Navy Hospital Pensacola, 6000 W US-98 Pensacola, FL 32512 United States

Point of Contact:

C. Robert Oravetz Contracting Officer christopher.oravetz@va.gov mailto:christopher.oravetz@va.gov