AMENDED Notice of Solicitation for Concession Opportunity for Traditional Bathhouse Services and Massage Therapy Services within Hot Springs National Park
Closed Solicitation Posted
- Solicitation number
- CC-HOSP002-27
- Agency
-
Midwest Region
National Park Service, Department of the Interior
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 713990 All Other Amusement and Recreation Industries
- PSC
- M1FB Operation Of Recreational Buildings
- Place of performance
- Hot Springs National Park, Arkansas 71901, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The National Park Service (NPS) is soliciting proposals for a ten-year concession contract to operate traditional bathhouse services and massage therapy services at Hot Springs National Park in Arkansas under solicitation number CC-HOSP002-27. The concessioner must provide visitor services including attendant services, individual tub bathing, sitz baths, vapor cabinets, needle showers, hot packs, and massage therapy at the Buckstaff Bathhouse facility, with optional services including merchandise sales, manicures and pedicures, facials, paraffin treatments, and beverage sales. Key contract requirements include maintaining the historic 22,565 square-foot facility with no deferred maintenance, establishing and maintaining reasonable rates subject to NPS approval, submitting monthly financial reports and franchise fee payments, and complying with all federal, state, and local regulations. Proposals will be evaluated based on five principal selection factors totaling 25 points: responsiveness to park resource protection and conservation (0-5 points), quality of visitor services at reasonable rates (0-5 points), offeror experience and past performance in similar services (0-5 points), financial capability to carry out the proposal (0-5 points), and proposed franchise fee amount (0-4 points), with three additional secondary selection factors worth 6 points total addressing environmental management practices, visitor satisfaction, and employee branding standards. Critical deadlines include a Notice of Intent to Propose due by noon Central Time on March 6, 2026, electronic proposal submission by 4:00 p.m. Central Time on Friday, April 3, 2026, and a hardcopy Offeror's Transmittal Letter with original signature due by 4:00 p.m. Central Time on Friday, April 10, 2026.
This solicitation has no set-aside designation and represents a competitive procurement for the operation of an existing federal concession facility. The minimum acceptable franchise fee is 6 percent of gross receipts, though higher fees are encouraged, with additional monthly contributions of 1.5 percent of gross receipts required to a Component Renewal Reserve for non-recurring maintenance projects. The contract will commence operations on January 1, 2027, and extend through December 31, 2036, with the concessioner responsible for all facility maintenance and capital improvements including recent renovations to the roof and HVAC systems scheduled for completion by December 31, 2026. The facility comprises 24 total baths, 4 needle showers, 7 steam cabinets, 9 sitz baths, and 6 massage tables, with thermal water utility rates projected to increase annually from $4.49 per 1,000 gallons in 2027 to $6.01 in 2036. The place of performance is Hot Springs National Park located in Hot Springs, Arkansas, with the primary NPS contact being Eric Nikkel, Commercial Services Specialist, at eric_nikkel@nps.gov or 402-661-1772, and all hardcopy submittals directed to the National Park Service, Interior Regions 3, 4, and 5, 601 Riverfront Drive, Omaha, Nebraska 68102.
Notice text
8 versions
Update #8 · Latest ·
On September 16, 2025, the National Park Service (NPS) released a business opportunity soliciting proposals to award a new ten (10) year concession contract to provide traditional bathhouse services and massage therapy services within Hot Springs National Park. On February 20, 2026, 2025, the prospectus was amended as follows.
- Responses to Questions Received
- Proposal Package Document
Principle Selection Factor 1. (Page 10)
Old Language:
Subfactor 1(a): Asset Management. Recent renovations and improvements were completed for the
Buckstaff Bathhouse that is assigned to the Concessioner, resulting in no deferred maintenance.
New Language:
Subfactor 1(a): Asset Management. Renovations and improvements will be completed for the
Buckstaff Bathhouse that is assigned to the Concessioner, resulting in no deferred maintenance.
3. Draft Contract.
Section 3(a)(2) Authorized Services (Page 4)
Old Language:
v. Alcohol Sales, Within the bathhouse
New Language:
v. Alcoholic drinks, Prepackaged Snacks and Non-alcoholic drink Sales, Within the bathhouse
4. Operating Plan.
Section 4) B) (2) Vending (Page B-13)
Old Language:
(2) Vending. The Concessioner is authorized to offer food and beverage items in vending machines in the main building. The requirements for vending machines can be found on the 10-RET form as well as in the CS Guide section 6.16.19.
New Language:
- Pre-Packaged Food and Beverage. The Concessioner is authorized to offer pre-packaged food and beverage items through vending machines or on demand in the main building. The requirements can be found on the 10-RET form as well as in the CS Guide section 6.16.19. 4. Maintenance Plan
Section D) (Page H-5)
Added Language:
- Asbestos and Lead Paint
It is not expected that hazardous materials will be encountered in the performance of the contract. If suspected hazardous materials are encountered on NPS property, do not disturb, immediately notify the Park. Hazardous materials, including asbestos and lead paint, discovered on NPS property will be addressed by the NPS in accordance with federal law.
The prospectus is available on the NPS Commercial Services website (link provided below). If you choose to retrieve a copy of the prospectus, please notify Eric Nikkel at eric_nikkel@nps.gov so you are placed on the mailing list to receive notification of any future modifications or correspondence.
Update #7 ·
On September 16, 2025, the National Park Service (NPS) released a business opportunity soliciting proposals to award a new ten (10) year concession contract to provide traditional bathhouse services and massage therapy services within Hot Springs National Park. On February 6, 2026, the prospectus was amended as follows.
Any interested party intending to submit a proposal must submit a “Notice of Intent (NOI) to Propose” as described in the Business Opportunity and Proposal Instructions to Eric Nikkel at eric_nikkel@nps.gov, no later than Noon (12:00 p.m. Central Time) on March 6, 2026. Potential offerors who have already submitted their NOI, DO NOT need to resubmit. Your NOI has been recorded.
The NPS is ONLY accepting electronic proposals in response to this prospectus. Any proposal must be received electronically, no later than 4:00 p.m. (Central Time) on Friday, April 3, 2026, in the format outlined in the Proposal Instructions, to be evaluated for award of the new concession contract. Prior to the electronic submission deadline, you will receive a welcome email message from the Service’s Microsoft Teams platform at the email address you provide when you notify the Service of your intent to submit a proposal. You must accept the invitation before you can access the Teams site to upload your proposal.
A hardcopy of the Offeror’s Transmittal Letter, with original signature, must be received by the National Park Service no later than 4:00 p.m. (Central Time) on Friday, April 10, 2026, as outlined in the Proposal Instructions of the Prospectus, at:
National Park Service, Interior Regions 3, 4, 5
601 Riverfront Drive, Omaha, NE 68102
Attention: Eric Nikkel, Commercial Services Specialist
The prospectus is available on the NPS Commercial Services website (link provided below). If you choose to retrieve a copy of the prospectus, please notify Eric Nikkel at eric_nikkel@nps.gov so you are placed on the mailing list to receive notification of any future modifications or correspondence.
Update #6 ·
On September 16, 2025, the National Park Service (NPS) released a business opportunity soliciting proposals to award a new ten (10) year concession contract to provide traditional bathhouse services and massage therapy services within Hot Springs National Park. On December 15, 2025, the prospectus was amended as follows.
Any interested party intending to submit a proposal must submit a “Notice of Intent to Propose” as described in the Business Opportunity and Proposal Instructions to Eric Nikkel at eric_nikkel@nps.gov, no later than 12:00 p.m. (Central Time) on January 30, 2026.
The NPS is ONLY accepting electronic proposals in response to this prospectus. Any proposal must be received electronically, no later than 4:00 p.m. (Central Time) on Monday, March 2, 2026, in the format outlined in the Proposal Instructions, to be evaluated for award of the new concession contract. Prior to the electronic submission deadline, you will receive a welcome email message from the Service’s Microsoft Teams platform at the email address you provide when you notify the Service of your intent to submit a proposal. You must accept the invitation before you can access the Teams site to upload your proposal.
A hardcopy of the Offeror’s Transmittal Letter, with original signature, must be received by the National Park Service no later than 4:00 p.m. (Central Time) on Monday, March 9, 2026, as outlined in the Proposal Instructions of the Prospectus, at:
National Park Service, Interior Regions 3, 4, 5
601 Riverfront Drive, Omaha, NE 68102
Attention: Eric Nikkel, Commercial Services Specialist
The prospectus is available on the NPS Commercial Services website (link provided below). If you choose to retrieve a copy of the prospectus, please notify Eric Nikkel at eric_nikkel@nps.gov so you are placed on the mailing list to receive notification of any future modifications or correspondence.
Update #5 ·
On September 16, 2025, the National Park Service (NPS) released a business opportunity soliciting proposals to award a new ten (10) year concession contract to provide traditional bathhouse services and massage therapy services within Hot Springs National Park. On November 5, 2025, the prospectus was amended as follows.
The NPS will hold a one-day site visit for organizations interested in bidding on this opportunity on Wednesday, November 19, 2025. The site visit provides interested parties an overview of the concession operations along with a tour of the Concession Facility, (as that term is defined in the Draft Contract), assigned to the Concessioner under the Draft Contract. To attend the site visit, registration is required. If you have not registered under a previous amendment, please email Eric Nikkel, Commercial Services Specialist, Interior Regions 3, 4 and 5 at: eric_nikkel@nps.gov with the name of your company, contact phone number and email, and the number of people attending from your organization, no later than 4:00 p.m. (Central Time) on Thursday, November 13, 2025. Additional information regarding the meeting time and location will be provided after registration. A strict limit of two people per business entity will be authorized to attend the site visit.
Site visit participants are responsible for obtaining their own lodging, meals, and transportation to the respective Concession Facility. Participants must be 18 years of age or older. Attendance at the site visit is not required to submit a proposal for the prospectus; however, it is encouraged.
Questions regarding the prospectus must be received, in writing, no later than 12:00 p.m. (Central Time) on Friday, December 12, 2025. Email your questions to Eric Nikkel, Commercial Services Specialist, at eric_nikkel@nps.gov.
Any interested party intending to submit a proposal must submit a “Notice of Intent to Propose” as described in the Business Opportunity and Proposal Instructions to Eric Nikkel at eric_nikkel@nps.gov, no later than 12:00 p.m. (Central Time) on January 12, 2026.
The NPS is ONLY accepting electronic proposals in response to this prospectus. Any proposal must be received electronically, no later than 4:00 p.m. (Central Time) on Friday, February 13, 2026, in the format outlined in the Proposal Instructions, to be evaluated for award of the new concession contract. Prior to the electronic submission deadline, you will receive a welcome email message from the Service’s Microsoft Teams platform at the email address you provide when you notify the Service of your intent to submit a proposal. You must accept the invitation before you can access the Teams site to upload your proposal.
A hardcopy of the Offeror’s Transmittal Letter, with original signature, must be received by the National Park Service no later than 4:00 p.m. (Central Time) on Friday, February 20, 2026, as outlined in the Proposal Instructions of the Prospectus, at:
National Park Service, Interior Regions 3, 4, 5
601 Riverfront Drive, Omaha, NE 68102
Attention: Eric Nikkel, Commercial Services Specialist
The prospectus is available on the NPS Commercial Services website (link provided below). If you choose to retrieve a copy of the prospectus, please notify Eric Nikkel at eric_nikkel@nps.gov so you are placed on the mailing list to receive notification of any future modifications or correspondence.
Update #4 ·
On September 16, 2025, the National Park Service (NPS) released a business opportunity soliciting proposals to award a new ten (10) year concession contract to provide traditional bathhouse services and massage therapy services within Hot Springs National Park. On October 23, 2025, the business opportunity was amended as follows.
The NPS will hold a one-day site visit for organizations interested in bidding on this opportunity on Wednesday, November 12, 2025. The site visit provides interested parties an overview of the concession operations along with a tour of the Concession Facility, (as that term is defined in the Draft Contract), assigned to the Concessioner under the Draft Contract. To attend the site visit, registration is required. To register, please email Eric Nikkel, Commercial Services Specialist, Interior Regions 3, 4 and 5 at: eric_nikkel@nps.gov with the name of your company, contact phone number and email, and the number of people attending from your organization, no later than 4:00 p.m. (Central Time) on Thursday, November 6, 2025. Additional information regarding the meeting time and location will be provided after registration. A strict limit of two persons per business entity will be authorized to attend the site visit.
Site visit participants are responsible for obtaining their own lodging, meals, and transportation to the respective Concession Facility. Participants must be 18 years of age or older. Attendance at the site visit is not required to submit a proposal for the prospectus; however, it is encouraged.
Questions regarding the prospectus must be received, in writing, no later than 12:00 p.m. (Central Time) on Friday, December 5, 2025. Email your questions to Eric Nikkel, Commercial Services Specialist, at eric_nikkel@nps.gov.
Any interested party intending to submit a proposal must submit a “Notice of Intent to Propose” as described in the Business Opportunity and Proposal Instructions to Eric Nikkel at eric_nikkel@nps.gov, no later than 12:00 p.m. (Central Time) on January 5, 2026.
The NPS is ONLY accepting electronic proposals in response to this prospectus. Any proposal must be received electronically, no later than 4:00 p.m. (Central Time) on February 6, 2026, in the format outlined in the Proposal Instructions, to be evaluated for award of the new concession contract. Prior to the electronic submission deadline, you will receive a welcome email message from the Service’s Microsoft Teams platform at the email address you provide when you notify the Service of your intent to submit a proposal. You must accept the invitation before you can access the Teams site to upload your proposal.
A hardcopy of the Offeror’s Transmittal Letter, with original signature, must be received by the National Park Service no later than 4:00 p.m. (Central Time) on February 13, 2026, as outlined in the Proposal Instructions of the Prospectus, at:
National Park Service, Interior Regions 3, 4, 5
601 Riverfront Drive, Omaha, NE 68102
Attention: Eric Nikkel, Commercial Services Specialist
The prospectus is available on the NPS Commercial Services website (link provided below). If you choose to retrieve a copy of the prospectus, please notify Eric Nikkel at eric_nikkel@nps.gov so you are placed on the mailing list to receive notification of any future modifications or correspondence.
Update #3 ·
On September 16, 2025, the National Park Service (NPS) released a business opportunity soliciting proposals to award a new ten (10) year concession contract to provide traditional bathhouse services and massage therapy services within Hot Springs National Park. On October 23, 2025, the business opportunity was amended as follows.
The NPS will hold a one-day site visit for organizations interested in bidding on this opportunity on Tuesday, November 11, 2025. The site visit provides interested parties an overview of the concession operations along with a tour of the Concession Facility, (as that term is defined in the Draft Contract), assigned to the Concessioner under the Draft Contract. To attend the site visit, registration is required. To register, please email Eric Nikkel, Commercial Services Specialist, Interior Regions 3, 4 and 5 at: eric_nikkel@nps.gov with the name of your company, contact phone number and email, and the number of people attending from your organization, no later than 4:00 p.m. (Central Time) on Thursday, November 6, 2025. Additional information regarding the meeting time and location will be provided after registration. A strict limit of two persons per business entity will be authorized to attend the site visit.
Site visit participants are responsible for obtaining their own lodging, meals, and transportation to the respective Concession Facility. Participants must be 18 years of age or older. Attendance at the site visit is not required to submit a proposal for the prospectus; however, it is encouraged.
Questions regarding the prospectus must be received, in writing, no later than 12:00 p.m. (Central Time) on Friday, December 5, 2025. Email your questions to Eric Nikkel, Commercial Services Specialist, at eric_nikkel@nps.gov.
Any interested party intending to submit a proposal must submit a “Notice of Intent to Propose” as described in the Business Opportunity and Proposal Instructions to Eric Nikkel at eric_nikkel@nps.gov, no later than 12:00 p.m. (Central Time) on January 5, 2026.
The NPS is ONLY accepting electronic proposals in response to this prospectus. Any proposal must be received electronically, no later than 4:00 p.m. (Central Time) on February 6, 2026, in the format outlined in the Proposal Instructions, to be evaluated for award of the new concession contract. Prior to the electronic submission deadline, you will receive a welcome email message from the Service’s Microsoft Teams platform at the email address you provide when you notify the Service of your intent to submit a proposal. You must accept the invitation before you can access the Teams site to upload your proposal.
A hardcopy of the Offeror’s Transmittal Letter, with original signature, must be received by the National Park Service no later than 4:00 p.m. (Central Time) on February 13, 2026, as outlined in the Proposal Instructions of the Prospectus, at:
National Park Service, Interior Regions 3, 4, 5
601 Riverfront Drive, Omaha, NE 68102
Attention: Eric Nikkel, Commercial Services Specialist
The prospectus is available on the NPS Commercial Services website (link provided below). If you choose to retrieve a copy of the prospectus, please notify Eric Nikkel at eric_nikkel@nps.gov so you are placed on the mailing list to receive notification of any future modifications or correspondence.
Update #2 ·
On September 16, 2025, the National Park Service (NPS) released a business opportunity soliciting proposals to award a new ten (10) year concession contract to provide traditional bathhouse services and massage therapy services within Hot Springs National Park. On October 1, 2025, the business opportunity was amended as follows.
The NPS will hold a one-day site visit for organizations interested in bidding on this opportunity on Tuesday, October 28, 2025. The site visit provides interested parties an overview of the concession operations along with a tour of the Concession Facility, (as that term is defined in the Draft Contract), assigned to the Concessioner under the Draft Contract. To attend the site visit, registration is required. To register, please email Eric Nikkel, Commercial Services Specialist, Interior Regions 3, 4 and 5 at: eric_nikkel@nps.gov with the name of your company, contact phone number and email, and the number of people attending from your organization, no later than no later than 4:00 p.m. (Central Time) on Thursday, October 23, 2025. Additional information regarding the meeting time and location will be provided after registration. A strict limit of two persons per business entity will be authorized to attend the site visit.
Site visit participants are responsible for obtaining their own lodging, meals, and transportation to the respective Concession Facility. Participants must be 18 years of age or older. Attendance at the site visit is not required to submit a proposal for the prospectus; however, it is encouraged.
Questions regarding the prospectus must be received, in writing, no later than 12:00 p.m. (Central Time) on November 21, 2025. Email your questions to Eric Nikkel, Commercial Services Specialist, at eric_nikkel@nps.gov.
Any interested party intending to submit a proposal must submit a “Notice of Intent to Propose” as described in the Business Opportunity and Proposal Instructions to Eric Nikkel at eric_nikkel@nps.gov, no later than 12:00 p.m. (Central Time) on December 19, 2025.
The NPS is ONLY accepting electronic proposals in response to this prospectus. Any proposal must be received electronically, no later than 4:00 p.m. (Central Time) on January 23, 2026, in the format outlined in the Proposal Instructions, to be evaluated for award of the new concession contract. Prior to the electronic submission deadline, you will receive a welcome email message from the Service’s Microsoft Teams platform at the email address you provide when you notify the Service of your intent to submit a proposal. You must accept the invitation before you can access the Teams site to upload your proposal.
A hardcopy of the Offeror’s Transmittal Letter, with original signature, must be received by the National Park Service no later than 4:00 p.m. (Central Time) on January 30, 2026, as outlined in the Proposal Instructions of the Prospectus, at:
National Park Service, Interior Regions 3, 4, 5
601 Riverfront Drive, Omaha, NE 68102
Attention: Eric Nikkel, Commercial Services Specialist
The prospectus is available on the NPS Commercial Services website (link provided below). If you choose to retrieve a copy of the prospectus, please notify Eric Nikkel at eric_nikkel@nps.gov so you are placed on the mailing list to receive notification of any future modifications or correspondence.
Update #1 ·
On September 16, 2025, the National Park Service (NPS) released a business opportunity soliciting proposals to award a new ten (10) year concession contract to provide traditional bathhouse services and massage therapy services within Hot Springs National Park.
The NPS will hold a one-day site visit for organizations interested in bidding on this opportunity on Tuesday, October 7, 2025. The site visit provides interested parties an overview of the concession operations along with a tour of the Concession Facility, (as that term is defined in the Draft Contract), assigned to the Concessioner under the Draft Contract. To attend the site visit, registration is required. To register, please email Eric Nikkel, Commercial Services Specialist, Interior Regions 3, 4 and 5 at: eric_nikkel@nps.gov with the name of your company, contact phone number and email, and the number of people attending from your organization, no later than no later than 4:00 p.m. (Central Time) on Thursday, October 2, 2025. Additional information regarding the meeting time and location will be provided after registration. A strict limit of two persons per business entity will be authorized to attend the site visit.
Site visit participants are responsible for obtaining their own lodging, meals, and transportation to the respective Concession Facility. Participants must be 18 years of age or older. Attendance at the site visit is not required to submit a proposal for the prospectus; however, it is encouraged.
Questions regarding the prospectus must be received, in writing, no later than 12:00 p.m. (Central Time) on October 31, 2025. Email your questions to Eric Nikkel, Commercial Services Specialist, at eric_nikkel@nps.gov.
Any interested party intending to submit a proposal must submit a “Notice of Intent to Propose” as described in the Business Opportunity and Proposal Instructions to Eric Nikkel at eric_nikkel@nps.gov, no later than 12:00 p.m. (Central Time) on December 5, 2025.
The NPS is ONLY accepting electronic proposals in response to this prospectus. Any proposal must be received electronically, no later than 4:00 p.m. (Central Time) on January 5, 2026, in the format outlined in the Proposal Instructions, to be evaluated for award of the new concession contract. Prior to the electronic submission deadline, you will receive a welcome email message from the Service’s Microsoft Teams platform at the email address you provide when you notify the Service of your intent to submit a proposal. You must accept the invitation before you can access the Teams site to upload your proposal.
A hardcopy of the Offeror’s Transmittal Letter, with original signature, must be received by the National Park Service no later than 4:00 p.m. (Central Time) on January 12, 2026, as outlined in the Proposal Instructions of the Prospectus, at:
National Park Service, Interior Regions 3, 4, 5
601 Riverfront Drive, Omaha, NE 68102
Attention: Eric Nikkel, Commercial Services Specialist
The prospectus is available on the NPS Commercial Services website (link provided below). If you choose to retrieve a copy of the prospectus, please notify Eric Nikkel at eric_nikkel@nps.gov so you are placed on the mailing list to receive notification of any future modifications or correspondence.
Files
Show all 12
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| Solicitation of a Concession Business Opportunity to Operate Guided Water Tours, Food & Beverage, and Retail Services within Lake Mead National Recreation Area | National Park Service | No set-aside |
On GovTribe
Work this opportunity
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity