Nortel/Avaya Switching Systems Japan

This solicitation seeks telephone switch maintenance services in Japan for the Department of the Navy Naval Supply Systems Command. The contractor shall provide on-site and remote technical assistance, repair and replacement services, and parts for Nortel, Avaya, and GenBand telephone switching systems and equipment located in Yokosuka, Sasebo, Atsugi, Diego Garcia, and other sites. The contractor must have manufacturer-certified technicians on-site in Yokosuka and Sasebo and provide 24/7 remote support from its network operations center. Proposals are due by September 28, 2023 for the initial period of performance from September 2023 to March 2024 with an optional three-month extension.

There is no set-aside designated for this opportunity. The primary NAICS code is 334210 for telephone apparatus manufacturing and PSC code is F196 for maintenance of communications equipment. The services will be performed in Japan, with on-site presence required in Yokosuka and Sasebo. Nortel and Avaya are potential incumbent contractors as their equipment is being maintained. The performance work statement outlines response time requirements, deliverables, and terms for maintenance, emergency support, travel, and contractor personnel qualifications during the initial seven-month period.