National care guidelines

U.S. Immigration and Customs Enforcement (ICE) Health Service Corps is conducting market research through this Request for Information for a Utilization Management (UM) Care Guidelines subscription-based program to support the Health Care Compliance Division's Health Plan Management Unit. The government seeks a web-based platform that provides evidence-based clinical care guidelines with specific technical requirements including support for up to 30 users, role-based access controls, utilization review tracking capabilities, help desk support, interactive documentation features, and URAC certification. The solution must be accessible via ICE networks, maintain standalone functionality without requiring interoperability with existing systems, and comply with FISMA and Section 508 requirements while adhering to strict AI governance standards for traceability and transparency. Vendors must submit capability statements, brief presentations, and rough cost estimates in Word or PDF format with a maximum 15-page limit. The response deadline was extended through Amendment A00001 to October 6, 2025, at 12:00 pm ET, with questions originally due by September 19, 2025, and Amendment A00002 providing government responses to industry inquiries.

This pre-solicitation notice indicates no set-aside designation is being used, making it a full and open competition available to all eligible contractors. The scope encompasses supporting ICE's detention operations across 16 IHSC facilities and 200 contract ICE facilities serving approximately 140,000 detainees, with staffing including 100 IHSC staff, 30 clinical service staff, and 30 utilization management staff. The draft Statement of Work indicates a potential contract structure of one 12-month base period with four 12-month option periods, suggesting a possible five-year total performance period. No current incumbent contractors or specific budget ranges are identified in the available documentation. The primary performance location would be at the vendor's facilities, though the contractor may need to visit IHSC offices in Texas and the Washington Metro Area. The government emphasizes that this RFI is purely for market research and planning purposes and does not guarantee the issuance of a future Request for Proposal or contract award.