RFI.pdf

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REQUEST FOR INFORMATION (RFI)

IMMIGRATION AND CUSTOMS ENFORCEMENT (ICE)

ICE HEALTH SERVICE CORPS (IHSC)

NATIONAL CARE GUIDELINES

BACKGROUND/PROGRAM DESCRIPTION

The U.S. Immigration and Customs Enforcement (ICE) Enforcement is conducting market research for a Utilization Management (UM) Care Guidelines subscription-based program for the ICE Health Service Corps (IHSC), Health Care Compliance (HCC) Division, Health Plan Management Unit (HPMU). See draft Statement of Work (SOW) and below for more details.

As part of its market research, ICE is issuing this RFI to determine the estimated number of interested vendors capable of providing the requirements listed below. The government may use the responses to this RFI for information and planning purposes.

PURPOSE OF REQUEST FOR INFORMATION

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is being issued to assist DHS in identifying potential vendors capable of providing a UM Care Guidelines subscription-based program which meets the following:

• Accessible via the ICE network and combability with ICE-approved versions of web browsers

• Standalone application that retains functionality in the absence of interoperability with

IHSC health information platforms (e.g., electronic health record)

• Standalone application that retains functionality without Personally Identifiable

Information (PII) exchanges

• Ability to support up to 30 users. However, the government may also increase the number of users at their sole discretion and the contractor is required to support the increased number of users.

• Ability to set role-based access and permissions

• Ability to track the number of current and completed utilization reviews by user

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• Ability to track pending and completed tasks associated with a utilization review by user

• Help/service desk support during IHSC’s core business hours via telephone, email, or a virtual platform

• Interactive platform to support documentation of prospective, concurrent, and retrospective utilization reviews of care in ambulatory and hospital settings

• Ability to track and document progression of hospital admission

• Non-interactive read-only access that would give users a quick review of guideline content

• Evidence-based clinical care guideline content (e.g., expected progression of care, anticipated length, etc.)

• Unlimited number of searches within the guideline database and utilization review entries

• Customized reports that track utilization review (UR) outcomes and deviations in the expected progression of care

• User training and support within the subscription to include:

• Live and on-demand modules for initial and ongoing user training

• In-person (live or virtual) for workflow development and guideline integration

• Free continuing education opportunities to ensure ongoing user competence in guideline application

• Ability to test utilization review workflows prior to full implementation

• Utilization Review Accreditation Committee (URAC) certification which recognizes an organization’s commitment to quality and patient safety

• Must have policies to avoid any influence from device manufacturers or drug companies

• Annually screen editors and external reviewers for potential conflicts of interest

(financial, intellectual, or institutional)

• Has renewable agreement with the ability to add or remove clinical guideline modules or products annually during option agreement renewal as needed per applicable fee schedule quotes

PLACE OF PERFORMANCE

The subscription will be web-based and should include virtual and face-to-face training at the IHSC Officers located at the Texas and/or IHSC Headquarters in the Washington Metro Area, if required.

RESPONSE REQUIREMENTS

Prospective vendors are requested to submit the following information for ICE's review:

• Capability statement and brief presentation that includes the vendor’s expertise in providing a government utilization management solutions using evidenced-based guidelines that support utilization management/case management across the care continuum with evidenced based solutions, documentation, reporting, training, workflow design support, IT support, and other items as specified above.

• A rough cost estimate for the requirements described above, and those in the draft SOW, assuming a base period of 12 months and four (4), 12-month option periods.

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QUESTIONS

Questions shall be directed to the Contracting Officer, Ms. Genna Braden, via e-mail at Genna.Braden@ice.dhs.gov, and the Contract Specialist, Mr. Caden Haney, via e-mail at Caden.Haney@ice.dhs.gov, must be received no later than Friday, September 19th, 2025, by 12:00 pm Eastern Time (ET). Verbal questions or requests will NOT be accepted.

Questions and requests for additional information may be answered/addressed by publicly posting the government’s responses. Accordingly, questions and requests for additional information shall NOT contain proprietary or classified information. The government may not provide response to every question or request received. Additionally, questions and requests received after the submission deadline may be answered at the discretion of the government.

RESPONSE INSTRUCTIONS

Responses shall be in either Word or PDF format and submitted via e-mail to the Contracting Officer, Ms. Genna Braden, at Genna.Braden@ice.dhs.gov and the Contract Specialist, Mr.

Caden Haney, at Caden.Haney@ice.dhs.gov. The submission must be received no later than Monday, September 29th, 2025, by 12:00 pm ET. Late submissions may be considered at the discretion of the government.

Additionally, submissions must:

• Address all items outlined in the Response Requirements section.

• Provide any question, comments, or feedback relating to the draft SOW.

• Include a Cover Letter which contains the following information:

o Date submitted.

o Company name, mailing address, and website address.

o Company's System for Award Management (SAM) registration status. All respondents must register on the SAM located at http://www.sam.gov/.

o Company Unique Entity Identifier (UEI) number.

o Company’s SAM size and socio-economic status information for NAICS codes relating to this requirement.

o List of any and all applicable procurement vehicles your company is an awardee under (e.g. Blanket Purchase Agreements, Indefinite-Delivery, Indefinite-Quantity contracts, etc.) and the administering Federal agency (GSA, DHS, etc.).

o Contracting Point of Contact(s) (Name, title, email, and phone number) o Technical Point of Contact(s) (Name, title, email, and phone number) who has the authority and knowledge to clarify responses with government representatives.

• Be a maximum of fifteen (15) pages inclusive of the cover letter.

• Not include proprietary information. Submissions containing sensitive or proprietary information are highly discouraged unless excluding such information would inhibit the vendor’s ability to provide a complete submission. Any submitted proprietary information must be clearly marked. Only unclassified submissions will be accepted.

mailto:Genna.Braden@ice.dhs.gov mailto:Caden.Haney@ice.dhs.gov mailto:Genna.Braden@ice.dhs.gov mailto:Caden.Haney@ice.dhs.gov

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REQUEST FOR INFORMATION CONDITIONS AND NOTICES

This RFI is issued solely for information and planning purposes, it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This request for information does not commit the Government to contract for any supply or service whatsoever. Furthermore, ICE is not at this time seeking proposals and will not accept unsolicited proposals. Vendors are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI. All costs associated with responding to this RFI will be solely at the interested party's expense. Not responding to this RFI does not preclude participation in any future RFP, if any is issued.

This RFI is issued solely for information and planning purposes, it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This request for information does not commit the Government to contract for any supply or service whatsoever. Furthermore, ICE is not at this time seeking proposals and will not accept unsolicited proposals. Vendors are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI. All costs associated with responding to this RFI will be solely at the interested party's expense. Not responding to this RFI does not preclude participation in any future RFP, if any is issued.

The information provided in this RFI is subject to change and is not binding on the government. All submissions become government property and will not be returned. The government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Unless advised or indicated on the responses to this RFI, all information furnished will be considered non-proprietary.

The Government reserves the right to hold one-on-one meetings as a result of responses received from this RFI as part of its market research. Meetings may be held in particular with vendors who provide comprehensive responses to the questions posed. In addition, there may be a need to seek further clarification from those respondent(s) identified as capable.

This clarification may be requested in the form of brief verbal communication by telephone;

written communication; electronic communication; or a request for a presentation of the response. The Government reserves the right to seek additional information from those vendors identified with unique solutions that are determined to be beneficial to the Government.

If a solicitation is released, information will be posted to the Department of Homeland Security (DHS) Advance Planning Forecast System (APFS) or the beta.SAM.gov Contract Opportunities website. It is the responsibility of potential vendors to monitor APFS or beta.SAM.gov for additional information pertaining to this requirement.