National care guidelines

The Immigration and Customs Enforcement (ICE), Office of Acquisition Management is soliciting quotations for a web-based, evidence-based Utilization Management (UM) care guidelines product and support services. The solicitation (Number 70CDCR26Q00000001) seeks a Commercial Off-the-Shelf (COTS) solution that provides read-only access to UM guidelines through a standalone application supporting up to 30 users with capability to scale to additional users at no extra cost. Quoters must be authorized distributors/resellers holding current Utilization Review Accreditation Committee (URAC) certification and demonstrate that the solution is fully functional without modifications or integration requirements. Evaluation will follow a two-step process with Factor 1 (Product Offering) as a mandatory go/no-go requirement, followed by evaluation of Factor 2 (Technical Capability) and Factor 3 (Price) using a best-value approach that weighs non-price technical capability more heavily than price. Questions from potential quoters are due by January 27, 2026, at 12:00 PM Central Time, and final quotations must be submitted by February 3, 2026, at 12:00 PM CT. Amendment A0001 was issued on January 28, 2026, providing updated pricing guidance and revised pricing template in response to quoter questions.

No set-aside designation applies to this procurement, and the contract structure anticipates award of a single Firm-Fixed Price Purchase Order with one 12-month base year and four 12-month option years for Utilization Review Subscription services. The solicitation does not identify any current incumbents or prior contractors. Specific budget values are not disclosed in the solicitation, though quoters must submit pricing using the provided template with monthly unit prices for unlimited users across the five-year contract period. The solution must support up to 30 initial users with flexibility to accommodate increased users at government discretion, include role-based access controls, provide 24/7 help desk support during core business hours (Monday-Friday, 8:00 AM-8:00 PM Eastern Time), and deliver online and instructor-led training. Performance will take place in Washington, DC, with the system requiring FISMA 2014 compliance, Section 508 accessibility, DHS 4300A security policy adherence, and compatibility with ICE-approved web browsers on the ICE network.